FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Finch Electrical Heating & Air, we're proud to offer exceptional electrical services backed by integrity, professionalism and care. To ensure fast, reliable support from our licensed technicians, we charge an industry standard $69 service fee. This fee covers the costs associated with sending out our licensed, bonded, and insured electrician to your home to evaluate the scope of work required and provide you an upfront and accurate quote for any troubleshooting or repairs necessary to tackle your project. This fee allows us to respond quickly and maintain the level of service you expect from a trusted home service provider. At Finch Electrical Heating & Air we are committed to upfront pricing and straightforward communication. If you have any questions about what to expect from your appointment, our team is always happy to assist. Thank you for putting your trust in Finch Electrical Heating & Air—we're committed to powering trust 24/7!
- What is your typical process for working with a new customer?
Starting from the first hello to the final handshake, we're here to make it easy. At Finch Electrical Heating & Air our goal is always to make your experience smooth and stress free. When you first reach out: One of our highly trained customer support representatives will take the time to learn more about your homes needs and discuss the details of your project. They will work with you to schedule a convenient appointment to consult with one our skilled technicians. On the day of your appointment: Our customer support representative will call you in advance to let you know the estimated arrival time for you service expert. After your in home evaluation: Once your technician has had the opportunity to assess the scope of work required for your project they will put together a few detailed and tailored solutions for you to review and choose from. They'll clearly explain each option, answer all your questions, and once you’re ready, they’ll get started on the work—often right then and there. At Finch Electrical Heating & Air we're here to help you feel confident and cared for every step of the way!
- What education and/or training do you have that relates to your work?
At Finch Electrical Heating & Air, all of our technicians are licensed, insured, and highly trained professionals with years of hands-on experience in the field. Our team members have completed ongoing technical training to stay current with the National Electrical Code (NEC), the International Mechanical Code (IMC), the American Society of Heating, Refrigerating, and Air-Conditioning Engineers (ASHRAE), and the latest safety standards. We invest heavily in continued education and in-house training to ensure our Service Experts are not only knowledgeable, but also equipped with the latest tools and techniques to handle residential electrical work safely, efficiently, and up to code. Whether it's troubleshooting, panel upgrades, lighting installs, or full-home rewiring, our training ensures the job gets done right—the first time.