FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Shine Well Cleaning Service, we believe in honest, transparent, and competitive pricing. We offer affordable rates that reflect the quality of our work and the experience we bring to every job. Here’s what you can expect: Free Estimates: We provide complimentary quotes so you know exactly what to expect—no hidden fees or surprise charges. Customized Pricing: Every space is different. We tailor our pricing based on the size of the area, type of cleaning required, and frequency of service. Package Deals: We offer discounted rates for recurring services (weekly, bi-weekly, or monthly) to help you save while keeping your space consistently clean. Special Discounts: Ask about our special offers for seniors, veterans, and first-time customers. No Hidden Fees: We believe in clear communication—what we quote is what you pay. Flexible Payment Options: We accept multiple forms of payment to make the process easy and convenient for you. We aim to deliver top-quality service at a fair price. Whether it's your home, office, or commercial space, we’ll work with you to find the best solution for your budget.
- What is your typical process for working with a new customer?
Our Process for Working with New Customers At Shine Well Cleaning Service, we make it simple, personal, and professional from the very first contact. Whether you're a homeowner or a business owner, we treat every new client with care and attention. Here’s what you can expect: Direct Communication: From the start, you will always be in contact with either the owner of Shine Well Cleaning Service or a trusted assistant. We believe in personal service and open communication—no call centers or middlemen. Initial Consultation: We’ll schedule a free phone or in-person consultation to understand your cleaning needs, expectations, and any special requests. Customized Quote: Based on your unique needs, we’ll provide a detailed and transparent quote with no hidden fees. Scheduling: We’ll work with your schedule to find the best time for your cleaning service. We’re flexible and reliable—your convenience comes first. Professional Service: Our experienced team will arrive on time, fully equipped, and ready to make your space shine. We’re respectful, detail-oriented, and thorough. Follow-Up: After the job is done, we follow up to ensure you’re completely satisfied. We welcome feedback and are always ready to make adjustments if needed. At Shine Well Cleaning Service, we believe that every client deserves personal attention and exceptional results. You’ll never feel like just another customer—you’re part of our Shine Well family.
- What education and/or training do you have that relates to your work?
he owner of Shine Well Cleaning Service brings a unique and deeply caring approach to the cleaning industry, shaped by both education and life experience. She founded Shine Well over 20 years ago after earning a nursing degree from the University of Miami and working for several years in the healthcare field. Her background in nursing instilled in her a deep commitment to cleanliness, hygiene, and attention to detail—skills that naturally transitioned into professional cleaning. With a strong understanding of health, safety, and infection control, she brings a level of care and precision to her cleaning services that sets Shine Well apart. A dedicated family person, she built Shine Well Cleaning Service with values like trust, integrity, and consistency at its core. Her goal has always been to provide not just a service, but peace of mind to every client—treating their homes and businesses with the same respect and care she gives her own. Under her leadership, Shine Well has grown into a trusted name in the community, known for its reliable service, friendly team, and commitment to excellence. Her blend of professional training, real-world experience, and heart for service is what makes Shine Well stand out.