FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We will be able to provide a quote based on room, hall, and stair count. We consider a room 250sq ft or less. We run various promotions throughout the year and can discuss those when a quote is requested. We will NEVER have hidden fees. Our price is our price. Certainly there are adders and extras not part of our amazing standard cleaning process that can be discussed if needed but our standard cleaning gets 99% of our customers exactly where they need to be!
- What is your typical process for working with a new customer?
We will provide an honest quote with no hidden fees. Our process is different (we think better) than a traditional steam clean so we will explain our process in detail to make sure you are comfortable with the process.
- What education and/or training do you have that relates to your work?
Our cleaning process is certified with the Carpet and Rug Institute and our cleaning solutions are extremely mild and environmentally friendly. Absolutely safe for pets and children. Furthermore, all of our technicians go through a rigorous training process which involves extensive shadowing with experienced technicians, and multiple hours of technical training on the computer. All technicians are required to pass our certification exams before they are allowed to go out on their own.