- What should the customer know about your pricing (e.g., discounts, fees)?
My pricing could be higher based on my experience, but my experience has also taught me to work smartly and efficiently. I really don't like to take advantage of anyone. Paying someone much less will make sense until it takes them twice as long to do a project, or there is unnecessary damage done to drywall or equipment. Having a good reference and repeat business is more important to me than making more money than I should off of a job, and not getting the repeat business.
- What is your typical process for working with a new customer?
Knowing what the customer is expecting when the job is finished is huge. Assumptions from either of us will only lead to someone feeling unsatisfied, which is not good for anyone. You deserve to have what you want, and open communication is what gets us there.
- What education and/or training do you have that relates to your work?
I attended CITC as an apprentice, which taught me WHY codes are followed, as opposed to just knowing the codes themselves, and how to follow them.