About this pro
What I can do for your company: In addition to the day-to-day activities of desktop support, I can be the mediator between your desktop users and your technical staff. In my work on the help desk, I had customer satisfaction scores in the high 9s (1-10), so I know how to reach out to users. I have Microsoft MCP, CompTIA A+, Network+, Security+, Server+ (2004 and 2009), Project+, i-Net+, e-Biz+ and Dell DCSE certifications. I know how to talk to the help desk, the network administrators, the DBAs and all the other people who support your users with their IT needs. I can be especially effective if you outsource these critical functions. I can do this because I have worked on a help desk doing phone and remote support. I have been a network and LAN administrator. I have built servers and deployed laptops and desktops. As a computer lab supervisor at a large community college, I have managed the efforts of 12-15 lab aides per semester. I recruited, trained and scheduled the aides for 14 labs on three campuses. I also scheduled open and classroom labs for instructors and inventoried and ordered supplies for the labs. I was an Award for Excellence winner for my work. I have done warranty repairs for Dell accounts, so I know how to talk to other repair technicians servicing your warranted equipment. My goal is to provide the best help desk and desk side support your organization has ever experienced. My specialties are Windows XP and Server 2000-2003, Windows 7 and 8, MS Exchange, Apple Macintosh OS X, VNC, RDP, GoToMyPC, Ghost, Altiris, VMWARE, Sun VirtualBox, MS Virtual PC, Blackberry and Pocket PC, active directory administration, software and hardware deployments, break/fix, MAC (move/add/change), troubleshoot, Lotus Notes client and MS Outlook, Zimbra and Exchange e-mail server administration, tape and disk backup software, Remedy, Onyx, Spiceworks ticketing, Polycom video conferencing and POS terminal/servers. "Just wanted to drop you a note to let you know we think you are doing a tremendous job at our location. We're not used to the service level you are providing and it's refreshing. Thanks again and keep up the great work." Anixter Reno Warehouse.