FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing estimates received over thumbtack are an estimation, not a final agreement. Once the project has been seen on site, the team member will review and confirm pricing with the customer before any work begins. Due to the nature of unforeseen variables, such as screens, wear and tear, paint overspray, etc., we want to deliver the most accurate pricing by seeing the project up close. No surprise pricing. Once the price is agreed on by the customer, the work begins.
- What is your typical process for working with a new customer?
Customers may submit images or videos of the project online or by text. A Window Cleaner Guy team member will contact the customer with an initial estimate and may ask for additional details. They will then schedule a site visit for the final estimate. Once the site estimate has been reviewed and accepted by the customer, the work will begin. Your Window Cleaner Guy will walk you around the property once completed for approval, touch up any areas of concern, and then collect payment.
- What education and/or training do you have that relates to your work?
Ladder Safety Professional Power Washing Professional Window Cleaning Solar Panel Cleaning Water-Fed Pole Training Customer Service