Matthew went above and beyond coming over to my house to rewire & reconnect my Nest thermostat that Google Fiber had installed that day, but left without making sure that my HEAT worked! I called Google and they said it would be at least 2 DAYS before they could send someone out, and they were going to charge me $75!!! It got down to 29 that night- my house was already freezing and it was only 47 outside when I gave Matt a call. He was able to drop what he was doing at 8pm that night and considered this to be a high priority due to the risk of damage to my house from pipes potentially freezing, along with the risk to my family's health! He got here less than 30 minutes and it took him less than 15 minutes to diagnosis the issue (Google had connected 2 wires into the wrong terminal, along with not flipping the circuit breaker to the HVAC system back on), and he was able to ensure the entire system was working- my heat and heat pump, it was obviously too cold out to test the A/C, but was able to check it yesterday and it works fine. Besides the prompt professional service, what really stood out was that he REFUSED TO CHARGE ME for the trip, even when I kept insisting that he accept something!! So Matt, I hope that you will accept this review as my satisfaction to a job well done! I will be in touch!!