FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We will work with customers on how they feel most comfortable. Our estimating and billing system is built on a time and material basis, which means you only pay for the time the technician is working on your project and with an average of 15+ years experience, they do not mess around. We can also provide a fixed bid if the customer is more comfortable with working that way. Either way, we are very competitive in our pricing and accept all major credit cards as well as personal/business checks and cash.
- What is your typical process for working with a new customer?
Finding out as much detail as possible about exactly what the customer expects to be done. We all have two ears and one mouth for a reason. We send out our seasoned craftsmen who actually do the work, not slick salespeople looking for commissions. Once the customer's expectations are understood, our professional technicians provide their expert advice with good, better and best options on how to complete the project. A detailed, written estimate is provided and no work is started until the customer is completely comfortable with the schedule, price and signs their approval. Most of our jobs can be completed within 2 hours to 2 days, and a clear timeline is given to the customer on when to expect the tech to arrive and finish the project. If the price is agreeable and the timing is right, a lot of our jobs can be started right away on the spot since the technician is right there with his professional tools and a van full of standard handyman materials!
- What education and/or training do you have that relates to your work?
The majority owner holds a BS in Business with an emphasis in Human Resources. She has held a variety of positions in this field and makes sure that all technicians are background checked, have clean driving records and represent the company in the most professional manner possible. The GM and minority owner holds a Degree in Business with an emphasis in Information Management. He runs the day to day operations. Prior to Mr. Handyman, the GM worked for a very recognized general construction contractor in St. Louis for twenty years, starting as the first employee and helped build the business from a start-up in a small basement to a multi-million dollar company with a friend he knew since his teenage years. He has been in the construction industry both in the field and on the administrative side and understands that customer service is the number one priority, everything else just falls into place as long as communication is clear and expectations are met and hopefully exceeded!