FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We price based on each individual task, which usually comes out to $25-$30/hour and we do not use contracts; our clients can cancel the service agreement at any time, without penalty.
- What is your typical process for working with a new customer?
Step One: Initial greeting, budget discussion, followed by free walkthrough to determine price in accordance with budget and desired task frequencies. Step Two: Create customized client proposal and discuss cleaning task frequencies. Step Three: Create account, login and password for clients so they can communicate with cleaners and supervisors via CRM cellphone app. Step Four: Certified cleaners begin their routine cleaning campaign.
- What education and/or training do you have that relates to your work?
All of our cleaners undergo quarterly regional training while our office staff undergo customer service training prior to getting hired. All employees also must pass drug test, background checks, handwritten test and job site examinations before becoming a certified cleaner.