FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Every house is different, so we do not throw out a number over the phone or guess from photos. We come out, walk it with you, and show you exactly what goes into the price before you decide anything. No pressure and no surprise charges later. Give us a call and you get a real person here in St. Louis and St. Charles County, not a call center and not a machine. If you have questions about your project, ask us. We are happy to talk it through even if you are still deciding.
- What is your typical process for working with a new customer?
Call or message us and a real person here in our office gets back to you the same business day. Not a call center, not an answering service, just us. From there it is simple: 1. We come out and look at the project in person and answer your questions. 2. You get an estimate that spells out the work line by line. 3. If it looks good, a small non-refundable deposit holds your spot on the schedule. We are usually only a week or two out, so you are not waiting all season. The crew that shows up is our crew, local guys who work for us, and you will know who is coming and when.
- What education and/or training do you have that relates to your work?
Our crew is trained in house on our own prep and finish standards, so you get the same quality no matter which of our guys is at your house. We are licensed, bonded, insured and BBB accredited. Just as important, when you call us you get a real person in a local office. Not a bot, not an answering service, and not somebody who does not understand what your project actually involves. We are big on communication. Ask us anything and you will get a straight answer, before the job, during it and after it is done. Everyone here is local. We live and work in the same area you do, so we are not shipping anyone in from out of town for your project.