Extraordinary Business Solutions

Tougaloo, MS

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About this pro

How does your business stand out?

EBS strives to make any technical headache a breeze and as worry free as possible. We come from a community service / non-profit background so we understand everyone's bottom line. We take pride in ensuring every solution we provide is not only effective but affordable.

What do you enjoy about the work you do?

That light in the eyes of a customer who completely understands their problem and is satisfied with the final product / solution to their issue. We see that Look a lot :)

Location

Tougaloo, MS 39174

Background check

Complete

Years in business

13

Number of employees

3

Times hired on Thumbtack

10

Reviews

14 Reviews
  • Raul L. Aug 15, 2017
    Dependable and accurate
  • Brandy N. Aug 15, 2017
    Wonderful to work with!
  • Jamarise E. Aug 15, 2017
    Very professional and punctual!
  • Queen F. Jul 8, 2017
    I was most impressed with Sabir's effort to make sure I got the service I'd need. He's very pleasant and knowledgeable. I'm not techy, he answered all my questions even those that, I'm sure, seemed not-so-informed. Great experience. I'll definitely call Sabir if I need computer services again. Thanks a billion.
  • Rep. Kathy S. Jun 13, 2017
    The work was exceptional!
  • Chris B. May 17, 2017
    Competence
  • Demisha P. Apr 20, 2017
    Customer Service
    Always great service.
  • Samuel H. Mar 30, 2017
    GOMAB
    Great Service Was Provided And Time Value Was Definitely A key Component In This journey. Thanks for The Great service
  • Tonjula S. Mar 27, 2017
    IT specialist/Computer Programming
    Professional, prompt, and knowledgeable!! Thank you Sabir.
  • Dorcus E. Mar 27, 2017
    Laptop repair
    Pc virus removal and software cleanup
  • Dee D. Jan 29, 2017
    Computer Repair
    Verified Review Updated
    Quality service
    Great service , and highly recommend !
  • Verified Review Original
    Quality service
    Great service , and highly recommend !
  • Dana M. Nov 15, 2016
    Printer Repair
    Verified Review
    Top Notch Customer Service!
    Excellent customer service. Came immediately when I called and was honest. Would highly, highly recommend!
  • Adolfo C. Apr 17, 2016
    Computer Repair
    Verified Review
    A very prompt response to my request to remove clutter from the main drive on my laptop due to viral infections that had been missed by two anti-virus programs. Excellent job of cleaning my laptop competently and quickly, while providing clear and detailed relatively non-technical explanations of every step in the process. Very reassuring. The service including installation of a better antivirus program that will not expire for another 2 decades. Sabir provides superb customer-oriented services for a very reasonable cost. Very professional and friendly. He is a pleasure to do business with.
  • Ashley T. Mar 4, 2016
    Computer Repair
    Verified Review
    Wonderful work I would recommend anyone to get there computer fix by them

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?
$35/hour is my standard rate for PC support, with most jobs falling within the $60-$80 range. I'll never go over $150 for labor charges. Ever. Flyer design (only) is generally $50-$85 (includes post-production prep), websites start at $500, logos start at $75.
What is your typical process for working with a new customer?
I'll generally meet the customer in a public location, get their computer from them and have their project complete within 24 hours, sometimes same day. With graphic design/desktop publication a simple phone call and email of content will work, and i'll work on a flyer (websites require a 50% deposit) with payment invoiced after work completed.
What education and/or training do you have that relates to your work?
19 years of customer service experience, 13 years IT support experience, 15 years desktop publication experience, 11 years web design experience
How did you get started doing this type of work?
Fooling around with computers and desktop publication work as a teenager, few years of understanding and work gave me confidence to do this regularly.
What types of customers have you worked with?
All types. Lawyers, businesses, engineers, residential...did contract work full time for Onforce for 2 years.
Describe a recent project you are fond of. How long did it take?
Completing a VERY big and VERY robust website late 2014, it's still growing but the initial design took only a week and a half.
What advice would you give a customer looking to hire a provider in your area of work?
If they can't give you free estimates and a relative window of completion based on your scope of work, don't hire them.
What questions should customers think through before talking to professionals about their project?
Think your scope of work through thoroughly, anything you're forgetting, ASK. Ask the professional what they would do/ask/include when beginning this project.