What should the customer know about your pricing (e.g., discounts, fees)?
$35/hour is my standard rate for PC support, with most jobs falling within the $60-$80 range. I'll never go over $150 for labor charges. Ever. Flyer design (only) is generally $50-$85 (includes post-production prep), websites start at $500, logos start at $75.
What is your typical process for working with a new customer?
I'll generally meet the customer in a public location, get their computer from them and have their project complete within 24 hours, sometimes same day. With graphic design/desktop publication a simple phone call and email of content will work, and i'll work on a flyer (websites require a 50% deposit) with payment invoiced after work completed.
What education and/or training do you have that relates to your work?
19 years of customer service experience, 13 years IT support experience, 15 years desktop publication experience, 11 years web design experience
How did you get started doing this type of work?
Fooling around with computers and desktop publication work as a teenager, few years of understanding and work gave me confidence to do this regularly.
What types of customers have you worked with?
All types. Lawyers, businesses, engineers, residential...did contract work full time for Onforce for 2 years.
Describe a recent project you are fond of. How long did it take?
Completing a VERY big and VERY robust website late 2014, it's still growing but the initial design took only a week and a half.
What advice would you give a customer looking to hire a provider in your area of work?
If they can't give you free estimates and a relative window of completion based on your scope of work, don't hire them.
What questions should customers think through before talking to professionals about their project?
Think your scope of work through thoroughly, anything you're forgetting, ASK. Ask the professional what they would do/ask/include when beginning this project.