It’s free with no obligation to hire
Hired 10 times
5 years in business
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Top Pro status
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Custom Border Hardwood Floor
Glass Door Upgrade
Photos and Videos
Molding or baseboards,
Play Equipment Construction and Assembly
Unfortunately, I had already hired a different contractor, but HearthWorks Handyman responded very quickly and professionally. I will keep them in mind for future projects for sure.Feb 27, 2019Verified
He was on time,and exstreamly considérate in the care he took in his work as well as thoroughly cleaning up at the end of the day. His knowledge of his profession made me feel confident I was going to get a great job and I did.Thank you Hearth Works Handyman.Mar 25, 2019
I am writing a review for Sterling even though I the particular job I had wasn't a fit for him. However, he responded immediately, was clear about hourly rate, experience and availability. I'm sure I'll call on him again.Feb 12, 2019VerifiedHearthWorks Handyman's reply
Hi Deborah. Thanks for the feedback. I appreciate when a customer and pro can be honest and direct with each other about what they need and whether there is a good fit for a particular job. It really helps clear the way for everyone to get their needs met. Good luck with your project :-)
Extremely quick to respond. Personable and professional.Mar 2, 2019Verified
Sterling is very detailed in his work and there’s not much that he isn’t able to fix (I haven’t found it yet). He is also very good about finding other things and pointing them out and then letting you decide if you want to fix. This is much more efficient than having to have him keep coming back. He is very professional and does very quality work! I will continue to use his services.Dec 27, 2018VerifiedHearthWorks Handyman's reply
Hey Tom! Thanks for the detailed review! I remember your response to my first quote and invoice: “Wow, I didn’t think anyone was as detailed as I am”. I think we both appreciate attention to the small things and have a taste for quality. Thanks for letting me care for your home!
- What should the customer know about your pricing (e.g., discounts, fees)?I can do work by the hour + material costs or give estimates for the whole job or individual parts of the job. I like to have options for myself and the customer so that we can both find a way to exchange that feels great. And details are important to most people, so I try to include lots of pertinent information in my estimates, invoices, and communications so we both know exactly what to expect and have something to look back at if something changes. I offer a 3% discount for cash payments.
- What is your typical process for working with a new customer?We usually communicate about: What work they want done and whether I’m the best person to do that work. When they want it done and whether I have that availability. What is the customer’s budget and how does that fit with my rates. When we can meet to show me the work in person. This is usually necessary to give an accurate estimate for the entire project. An hourly rate is possible to offer without seeing the job myself. I then submit to the customer a written estimate and they can accept or decline that. If they accept, we schedule the work and follow through with all terms and agreements to get everyone’s needs met and leave everyone feeling satisfied and content. I typically require a deposit for bigger jobs, around 25-50%, with the remaining balance due after the work is complete.
- Describe a recent project you are fond of. How long did it take?I recently installed and setup a SunSetter Awning (13’ Retractable Motorized with Wireless Wind Sensor). It took about 8 hours, including the consultation visit, a trip to the hardware store for supplies, upgrading an electrical outlet to GFCI, programming the remote and sensor, adjusting the pitch to suit customers preference, and mounting the power cable to the side of the house. The customers were so happy they paid me 10% more than our agreed contract price. So glad to be finding such great jobs and customers on Thumbtack.