FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We will always provide you with a detailed, written quote during your in-home consultation, so you'll know exactly what your project will cost before we leave. No guesswork, no surprises, and no pressure. As a Trex Platinum Contractor and certified installer of TimberTech, MoistureShield, and Deckorators, we offer premium decking options to fit a variety of budgets. We also offer flexible financing options, including promotional financing for qualified customers. Our goal is simple: deliver exceptional craftsmanship, premium materials, and outstanding value. From design and permitting to construction and final walkthrough, we handle the entire process so you can enjoy a stress-free experience.
- What is your typical process for working with a new customer?
1. Free In-Home Consultation & Written Estimate One of our experienced deck specialists will visit your home, discuss your vision, take measurements, review material options, and help design a deck that fits your home, lifestyle, and budget. You'll receive a detailed, written quote before we leave your home. No waiting days for an estimate! 2. Design & Material Selection We'll help you select the perfect decking, railings, stairs, and finishing details. As certified installers of Trex, TimberTech, MoistureShield, and Deckorators, we offer industry-leading products and expert guidance. 3. Permitting & Project Coordination We handle the permitting process, coordinate material deliveries, and schedule construction. Our team manages the details so you don't have to. 4. Professional Construction & Communication Our experienced crews bring your vision to life with an emphasis on craftsmanship, safety, and attention to detail. We keep you informed throughout the project with clear communication and regular updates. 5. Inspections & Final Walkthrough We coordinate required inspections and conduct a final walkthrough to ensure your new deck meets our quality standards and your expectations. Our promise: Clear communication, transparent pricing, exceptional craftsmanship, and a beautiful deck you'll enjoy for years to come.
- What education and/or training do you have that relates to your work?
Trex Platinum Contractor – One of Trex's highest contractor recognition levels, demonstrating our expertise in installing premium composite decking. TimberTech Certified Contractor – Trained in TimberTech decking products, installation techniques, and manufacturer best practices. MoistureShield MVP Contractor – Recognized for our experience and knowledge of MoistureShield's advanced composite decking systems. Deckorators Certified Contractor – Trained in Deckorators decking products and proper installation methods.