If you hire this pro, you’re covered by a money-back guarantee. Learn more
If you hire this pro, you’re covered by a money-back guarantee. Learn more
About
With over 50 years of experience, Mr. Rooter Plumbing, a Neighborly company, is on the cutting-edge of plumbing practices, technology and skill. From the moment you call us to the moment we leave your home, you can expect clean, courteous and friendly professionals who get the job done right—the first time. Our plumbers are licensed and insured, and we guarantee all workmanship and parts! We offer flexible, convenient appointment times that can be worked around your schedule. Our services are available around-the-clock, including weekends and evenings—and we never charge overtime fees! With our upfront, flat rate pricing model you can rest assured knowing you’ll pay an affordable price for any service we perform, keeping you in control. Call your local Mr. Rooter Plumbing professional today to schedule a service.
Overview
Current Top Pro
Hired 11 times
Serves Charlotte, NC
Background checked
License verified
3 employees
2 years in business
Business hours
This pro hasn't listed their business hours.
Payment methods
This pro accepts payments via Credit card.
Credentials
License verified
Plumber – Class I
License state: NC
Background checked
Passed by Walter Simpson on Jun 13, 2026.
Services offered
Project type
Disposal type
Continuous feed (common)
Batch feed
Projects and media
Projects and media
Reviews
Customers rated this pro highly for professionalism, responsiveness, and work quality.
Very good 4.6
9 reviews
5
89%
4
0%
3
0%
2
0%
1
11%
Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Noelle L.
Jun 21, 2026
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Hired on Thumbtack
Arrived quickly for a plumbing emergency, gave a reasonable quote, and completed the service the very same day. Very grateful!
Details: 1 toilet • Municipal water (most common) • House
Toilet Repair
Kenesha B.
Jun 28, 2026
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Hired on Thumbtack
Dear Mr. Rooter Plumbing of West Charlotte,
Thank you for your help with our gas line installation. Your team was very responsive and arrived quickly to assess the job and provide a fair estimate.
Once the work began, the technician worked efficiently and did a great job of communicating issues and providing helpful recommendations. We appreciate the excellent service.
Details: Hook-up appliance(s) to existing gas line • Supply new gas line to appliance (outdoors) • Iron • Outdoor BBQ or grill • Yes, I will provide the materials • House • Owner
Gas Line Installation
Greg T.
Aug 7, 2026
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Hired on Thumbtack
I had an outstanding experience with Walt and Brian from Mr. Rooter Plumbing! They did an amazing job replacing my water heater in my garage. I had accidentally purchased the wrong water heater, and instead of making it my problem, they graciously offered to go back to Home Depot and pick up the correct one for me. That level of customer service was truly appreciated. They were professional, knowledgeable, and completed the installation much sooner than I expected. The entire process was smooth, and they made what could have been a stressful situation completely hassle-free. I highly recommend Walt and Brian from Mr. Rooter Plumbing to anyone looking for reliable, honest, and efficient plumbing service. I wouldn't hesitate to call them again for any future plumbing needs. Thank you for the excellent service!
Details: Yes, the location has an existing heater • Gas tank (standard) • I already purchased the water heater • House
Water Heater Installation or Replacement
Stacey C.
4 weeks ago
•
Hired on Thumbtack
Mr. Walt was professional, kind and addressed my concerns. He worked efficiently and was done accomplishing the work in a short period of time. He gave instructions and left contact information if anything should arise. I am well pleased with the work. Highly recommended.
Details: Installation or replacement • Other heater issue • Electric tank • Closet • Townhouse • Owner
Water Heater Repair or Maintenance
Andrea J.
Jun 24, 2026
I want to recognize Walter Simpson, owner of Mr. Rooter of West Charlotte, for his outstanding service and quick response. I had an urgent leaky faucet causing water damage under my sink, and Walter responded promptly before it became a bigger issue.
His professionalism, knowledge, and commitment to customer care stood out. I appreciate the fast, reliable service and the peace of mind he provided during a stressful situation. I highly recommend Walter Simpson and Mr. Rooter of West Charlotte for trustworthy plumbing service.
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
We have an up-front, flat rate pricing model. Our professional plumbers explain what services they are going to perform—prior to starting the job. You will be presented with options to make informed decisions about your plumbing services.
What is your typical process for working with a new customer?
We make your emergency a priority, scheduling service as quickly as possible to resolve your problem. We wipe our feet on our own mats, we wear shoe covers before entering your home and we’ll offer you a fair assessment of your plumbing situation and how much it will cost to handle it.
What education and/or training do you have that relates to your work?
Our plumbers are licensed and insured, which means our experience is backed by high levels of training and continuing education. When you call us, you can be confident knowing you are getting service from plumbers who know how to handle your problem effectively, with the least amount of time and money.
