FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer discounts to seniors, teachers, first responders and veterans and have flat fee pricing that saves you money.
- What is your typical process for working with a new customer?
At 100% Plumbing North Carolina, we make plumbing simple, professional, and stress-free. Initial Call or Online Request Whether you call us or request service online, we’ll ask a few quick questions to understand your plumbing issue—anything from leaks and clogs to water heater problems or fixture installs. Same-Day or Next-Day Scheduling We’ll schedule your service at a time that works for you. In many cases, we offer same-day or next-day appointments depending on availability. Upfront Estimates – No Surprises Our licensed technician will arrive on time, assess the situation, and walk you through your options. You’ll get a clear, upfront price before any work begins—no hidden fees, no pressure. Fast, Clean, Professional Repairs Once approved, we get to work. Our trucks are fully stocked so we can complete most jobs on the spot. We respect your home and leave it as clean (or cleaner) than we found it. Final Walkthrough & 100% Guarantee We walk through the work with you to ensure everything is done right. Your satisfaction is our top priority, and we back every job with our 100% Guarantee. Follow-Up & Ongoing Support We’re just a call or text away if anything comes up. Whether you need a quick fix or you're planning a big plumbing upgrade, we’re here for the long haul.
- What education and/or training do you have that relates to your work?
At 100% Plumbing North Carolina, our team is made up of highly trained, licensed professionals who bring years of hands-on experience to every job. Here's what sets us apart: Licensed & Insured Every one of our lead technicians is a licensed plumber in the state of North Carolina, meeting all local and state requirements for residential and commercial plumbing. Apprenticeship & Trade School Backgrounds Our team members come from formal trade programs and have completed extensive on-the-job apprenticeships, ensuring real-world experience and technical skill. Ongoing Training We keep our skills sharp with continuing education, covering the latest in plumbing code, safety standards, and new technology (like tankless water heaters and smart plumbing systems). Manufacturer Certifications Some of our techs hold special certifications from top plumbing brands like Navien, Rheem, Moen, and Delta, allowing us to install and service their systems with confidence. HouseCall Pro Software Training Our office staff and field team are trained on HouseCall Pro, so your scheduling, communication, and billing are smooth and professional from start to finish.