FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Jack Rabbit Appliance Repair offers upfront and honest pricing with no hidden fees. Our standard residential diagnostic/service call fee starts at $80, and that fee goes toward the cost of the repair if the repair is approved. Commercial appliance service calls may vary depending on equipment type and location. We provide clear estimates before repairs are completed and offer discounts for multiple appliances diagnosed during the same visit. We also proudly offer a 10% discount for veterans and senior citizens.
- What is your typical process for working with a new customer?
We start by gathering information about the appliance issue and scheduling a convenient service appointment. Upon arrival, we perform a full diagnostic to identify the problem and explain the recommended repair options. Once approved, we complete the repair as efficiently as possible and test the appliance to ensure proper operation before leaving.
- What education and/or training do you have that relates to your work?
I have hands-on experience diagnosing and repairing residential and commercial appliances, along with HVAC and refrigeration training. I also hold EPA certification for refrigeration-related work and regularly work with electrical diagnostics, sealed systems, dishwashers, refrigerators, ovens, washers, dryers, and ice machines.