FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Rico Pronto Services, we believe in transparent pricing to build trust. Our rates for HVAC, appliance repair, handyman services, and remodeling start with a free on-site assessment (waived if you approve the project), conducted at anytime ASAP. Quotes are competitive, covering labor, materials, and travel, with a clear range provided upfront, e.g., $260-$290 for a vent hood install. We offer no hidden fees, and loyal customers may enjoy seasonal discounts. After the job, we follow up to ensure value. Contact us to get a tailored, fair estimate that fits your needs!
- What is your typical process for working with a new customer?
At Rico Pronto Services, we transform working with new customers into a seamless, stress-free experience. We respond anytime ASAP to your request, ensuring you’re never left waiting, contact us for immediate attention! Next, we schedule a free on-site assessment (waived with project approval) tailored to your availability, addressing your needs—be it HVAC installation, repair, maintenance, or appliance fixes. After a collaborative discussion of your goals, we deliver a clear, competitive quote and set a convenient timeline. Our expert team, guided by a Project Management Master’s degree holder, expertly coordinates all resources, tools, and materials to complete the job efficiently, followed by a thorough follow-up to guarantee your delight. Trust us for a professional, customized service that exceeds expectations!
- What education and/or training do you have that relates to your work?
At Rico Pronto Services, I bring over a decade of hands-on training in appliance repair, HVAC systems, and handyman services, honed through real-world projects across Charlotte. I’ve completed specialized courses in HVAC installation and repair, earning certifications from leading industry programs, and continuously update my skills with the latest techniques for appliances like refrigerators and ovens. My team and I also undergo regular training in remodeling and safety standards. As the owner, I hold a Master’s degree in Project Management, adding a professional edge to oversee every job with precision and efficiency. This blend of practical experience, ongoing education, and expert management ensures top-quality service every time!