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Current Top Pro
Hired 77 times
1 year in business
Apple Pay, Cash, Check, Credit card, Google Pay, Paypal, Square cash app, Venmo, Zelle
Currently a Top Pro
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
Jul - Dec
This pro indicated that they reviewed CDC safety guidelines for COVID-19 and pledged to do the following:
Wear masks during the job
Wear gloves during the job
Disinfect surfaces touched during the job
Photos and Videos
Move out cleaning
Pets in home
Window cleaning (interior),
They are right on time and work was very clean . They dont charge by hour, they literally cleaned the house for almost 6 hours and was willing to clean the windows dirt as well . Excellent workJul 31, 2020VerifiedCrystal Clean's reply
Thank you, Raffic! We pride ourselves on working on a 100% satisfaction guarantee; we won't leave until your home is cleaned to your satisfaction! We appreciate your business, and we hope to work with you again. Edwin Crystal Clean (704) 907-1665
A big thank you to the crew that did a move out clean for two young male adults house. Outstanding job on getting the house looking great again. Appliances looked great inside and out. Even did a little extra cleaning a toaster oven that we were taking with us but needed to be cleaned. Would highly recommend.Jul 30, 2020VerifiedCrystal Clean's reply
Hi Sandy, I'm glad that our team was able to clean some additional things for you! We value all our customers and work hard to exceed their expectations! Edwin Crystal Clean (704) 907-1665
We had been out of town for a while and needed someone to come clean before we returned home. They answered immediately and were able to come the next day. When we got home the house was immaculate. We will be using them for regular cleanings now. I could not recommend them enough.Jul 15, 2020VerifiedCrystal Clean's reply
Hello Julie, Thanks for taking the time to review our business! It's great to hear that you had an amazing experience! We look forward to working with you again soon! Edwin Crystal Clean (704) 907-1665
Did a great job. Cleaning interior of mother in laws house after repair and painting to get ready to put on market. On market for two days and got above asking price.Jul 13, 2020Verified
Responded quickly for a request for a meeting & price. My house is very clean & Norma cleaned exactly as I had requested, always with a smile on her face!Jun 24, 2020Verified
- What should the customer know about your pricing (e.g., discounts, fees)?The biggest thing to know is that Thumbtack does not allow professionals to price accurately because every situation and cleaning is unique and no two houses with the same number of bedrooms and bathrooms are the same. You can have a 3 bedroom and 3 bathroom home that is 1200sqft and one with the same number of bedrooms and bathrooms that is 4500sqft. We want our customers to know we provide high quality of service, with trained professionals, so you can enjoy a clean, safe home, and take more time to enjoy the things that really matter to you. We may not be the cheapest option, but you will see the difference in the quality of service we provide. Our prices are based on the different factors, and are subjective and vary significantly based on the following: 1. Square Footage of the Home 2. Number of Bedrooms and Bathrooms 3. Condition of the home (i.e. has it been kept up on a regular basis or never been cleaned in 2 years) 4. Is the cleaning a Standard Cleaning, Deep Clean, Move-In/Move-out, or Construction Cleaning? 5. Number of Add-Ons requested (Windows, Oven, inside Fridge cleaning, Homes with pets, Carpet Spot Cleaning, Laundry service requested) 5. Driving Distance from Charlotte 6. For recurring the initial cleaning will cost more than the recurring services. Discounts are provide for Weekly, Bi-weekly and Monthly. The more frequent the cleaning the bigger the discount.
- What is your typical process for working with a new customer?1. Customers puts in a request via Thumbtack, Google, or calls directly. 2. Several questions are asked including but not limited to Size of home, location, # of Bdrs/Bths, Condition, Type of cleaning requested, date/time requested. 3. Once all details about the home and date/time requested is determined an estimate is provided based on information provided by home owner 4. Estimate is based on what homeowner tells us, if the situation in the home is different than described and cleaning will take considerably more time, owner will be notified and price for cleaning will be re-evaluated and new estimate will be provided. 5. Once home owner agrees with initial estimate, a deposit of half the total amount of cleaning will need to be paid upfront and the other half will be due upon completion of cleaning. 6. Once cleaning is complete, the cleaning crew will ask home owner to conduct a walk-through and any areas that may have been missed can be identified at that point and taken care of before the cleaning team departs. 7. A follow up call/text will be done by the office to ensure home owner is satisfied 8. A review will be requested in order to allow our company the opportunity to received feedback on the job done.
- What education and/or training do you have that relates to your work?All are staff go through a in-depth training program that includes on the job training with a seasoned team member who will teach them step by step method of cleaning, with great attention to detail and proper use of chemicals for every surface to ensure no damage and maximum disinfecting and cleanliness of your entire space.