FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer transparent, upfront pricing with no hidden fees. Estimates are free, and our rates are competitive based on the scope of work. We proudly offer discounts for military members, senior citizens, and public service workers. Any additional costs are always discussed and approved before work begins.
- What is your typical process for working with a new customer?
We begin with a free consultation to understand your needs and assess the project. We’re fully licensed and insured, and all estimates include required permits. You’ll receive a clear, upfront estimate and timeline. Once approved, we schedule the work at your convenience and communicate throughout. After completion, we review everything to ensure your satisfaction.
- What education and/or training do you have that relates to your work?
Our technicians are professionally trained and certified in HVAC installation, repair, and maintenance. We are EPA Universal certified and trained on the new A2L refrigerants. We complete continuous education to stay up to date with new technology, safety standards, and local codes to provide reliable, high-quality service.