H2O Drying Solutions

Charlotte, NC

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About this pro

How does your service stand out?

We are a high speed drying company. What that means for a homeowner is we can do most dry outs in 24 to 36 hours compared to 3 to 4 days.

What do you enjoy about the work you do?

Helping people during a very stressful situation.

Location

Charlotte, NC 28217

Years in business

10

Number of employees

15

Times hired on Thumbtack

2

Reviews

6 Reviews
  • Rev. Ben A. Jun 26, 2017
    Water Damage Cleanup and Restoration
    Verified Review
    Came out quickly and got the job done. Fee was fair. Communication could have been better and have still not returned my key as promised. That's why only 3 stars.
  • Josh F. May 11, 2017
    Professional and timely. Would highly recommend.
  • Hugh K. May 20, 2015
    H2O drying solution was prompt, professional and cleaned up our water damage in a timely manner. I would recommend them to anyone in need of disaster relief. The job was where our bathroom commode ran over and flooded our downstairs dining and living room. It ran all night long, so you can imagine the amount of water. H2O went above and beyond the normal company to make sure we were happy and satisfied with their work. They were excellent. I will use again if necessary and would not allow another in my home.
  • TJ E. May 12, 2015
    Clay and his team have done outstanding jobs at our home twice. We have been so pleased with their customer service, attention to detail, and ability to remedy the issues in a very timely fashion. They also handled the relationship/payments with the insurance company flawlessly. We had extensive water damage (unfortunately) twice and the H2O team saved us from what could have been disastrous and stressful situations. I would highly recommend Clay and the whole H2O team. Great service, great professionalism, and great solutions!!!
  • Kyle R. May 12, 2015
    I had some water damage at my home from a leaky refrigerator water line. By the time it was discovered, the floors were damaged. H2O came in, assessed the damage for clean up and to replace floors. They also negotiated with my insurance company, got me great new floors and did an awesome job with installation. Could not have went smoother. --Kyle Romanat
  • John G. May 12, 2015
    Always responds quickly. Always very thorough with their work. Very reliable service when needed the most.

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?
Pricing set by Insurance companies. Which makes easy for homeowner. All of H2O Drying Solutions pricing already approved by all insurance companies in the market.
What is your typical process for working with a new customer?
We send a lead tech out to assess the damage and then provide feedback on how they should proceed.
What education and/or training do you have that relates to your work?
All techs and managers are required 2 credits of continuing education each year
How did you get started doing this type of work?
Started company in 2007 after seeing a need for better customer service and updated drying techniques.
What types of customers have you worked with?
Our most common jobs are water heaters, icemaker lines, dishwashers, supply lines, AC condensation lines, appliance leaks, and pipe burst clean up and re-build
Describe a recent project you are fond of. How long did it take?
We had a pipe break job that flooded the entire first floor and crawlspace of a home. We dried the house, put in all new floors, replace all insulation in crawl, replaced drywall, painted and new vapor barrier in 22 days
What advice would you give a customer looking to hire a provider in your area of work?
They can hirer whoever they want to handle there situation.
What questions should customers think through before talking to professionals about their project?
Will they give you a free estimate. Will they bill your insurance company. How quick can they arrive. Do they have insurance?