FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Move and Care, we pride ourselves on offering fair and transparent pricing with no hidden fees. We believe in providing our customers with upfront and honest cost information. Additionally, we offer a 5% cash payment discount to make your experience even more budget-friendly. We value loyalty, and our repeat customers enjoy a 5% discount on their services. As a token of appreciation for our military personnel and seniors, we also extend a 5% discount to them. Our commitment to clear pricing and various discounts reflects our dedication to providing excellent service with great value. Feel free to reach out if you have any specific questions about our pricing or discounts!
- What is your typical process for working with a new customer?
At Move and Care, we strive to make the moving process seamless and stress-free for our customers. When you reach out to us, whether by calling or leaving an inquiry online, our responsive team will guide you through a personalized process. Our knowledgeable sales representatives will provide you with a detailed and accurate moving estimate tailored to your specific needs. To secure your booking, we kindly request a $100 deposit for local moves and 10% of the estimated cost for long-distance moves. This ensures that your moving date is reserved just for you. Once you're in our system, you can expect regular updates throughout the moving day. Communication is key, and we want you to feel confident and informed every step of the way. We encourage our customers to reach out with any questions, concerns, or special requests – whether by phone or text. At Move and Care, we prioritize staying in touch to guarantee your satisfaction and peace of mind during the entire moving process.
- What education and/or training do you have that relates to your work?
All of our movers at Move and Care undergo comprehensive and professional training. We prioritize the development of our team members to ensure they are well-equipped with the skills and knowledge necessary for efficient and secure moving services. Our commitment to ongoing training reflects our dedication to providing a high standard of service to our valued customers.