Pathmaker Plumbing

Charlotte, NC

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About this pro

How does your service stand out?

We take time to explain what causes common plumbing issues and how they can be properly remedied and prevented.

What do you enjoy about the work you do?

I enjoy helping people learn how to effectively care for their homes and businesses.

Location

Charlotte, NC 28213

Background check

Complete

Years in business

4

Times hired on Thumbtack

42

Reviews

23 Reviews
  • Gail M. May 25, 2017
    Shower and Bathtub Repair
    Verified Review
    John diagnosed the problem with my shower and quickly resolved it. I will definitely use Pathmaker Plumbing again.
  • Steven W. May 23, 2017
    Plumbing Pipe Repair
    Verified Review
    I don't think I can compliment John enough! He was very responsive and ended up performing two jobs for me. One of them being a pretty major repair. I will definitely work with him again when needed.
  • Robert C. Dec 20, 2016
    Plumbing Drain Repair
    Verified Review
    Excellent choice for plumbing service
    John was a great pleasure to work with. He was professional, courteous, patient, and very knowledgeable about plumbing issues. I would not hesitate to hire him again in the future.
  • Sylvia S. Nov 15, 2016
    Plumbing Drain Repair
    Verified Review
    Plumbing Issues
    Outstanding! I am very well pleased with the jobs done by John. He is extremely helpful with providing information of things I wasn't even aware of. I will be calling John with all future plumbing jobs. Thanks John.
  • Kevan T. Oct 27, 2016
    Plumbing Drain Repair
    Verified Review
    looking for a plumber
    Great service, all you need to know.
  • Philip A. Sep 5, 2016
    Plumbing Drain Repair
    Verified Review
    Plumbing Problem Resolved!
    I'd been frustrated for weeks with extremely low water pressure on the hot & cold spigots in my kitchen sink. John Stokes responded almost immediately to my query to Thumbtack. He arrived within a few hours and found & fixed the problem. His manner & courtesy, as well as his professionalism, were exemplary. I'll definitely contact his company again for any future plumbing issues! Thanks, Thumbtack! And thanks, John!
    John S. Sep 20, 2016

    Thanks for the nice review. Happy to help.

  • Qulia B. Sep 3, 2016
    Sump Pump Repair or Maintenance
    Verified Review
    New sump pump
    Installed new sump pump in crawl space and service was professional
    John S. Sep 20, 2016

    Glad to help.

  • Tom L. Aug 15, 2016
    Toilet Repair
    Verified Review
    John installed a new toilette and performed maintenance on two others. More importantly before getting started he gave me potential service options and let me choose how I wanted to proceed. Very friendly and would definitely hire again.
    John S. Sep 20, 2016

    That's the way customer's should always be treated. Thanks for the review

  • Roberta A. Aug 15, 2016
    Plumbing Drain Repair
    Verified Review
    John was very prompt, helpful, honest in his assessment and very professional. Will call again when needed!
    John S. Sep 20, 2016

    Thank you!

  • Ellen J. Aug 11, 2016
    Plumbing Drain Repair
    Verified Review
    Fast and easy to work with. Very polite and professional. Couldn't have asked for more.
    John S. Sep 20, 2016

    Appreciate the shout out.

  • Eric B. Mar 12, 2016
    Sink or Faucet Repair
    Verified Review
    My garbage disposal had stopped working. John came out and took care of diagnosing the issue, offering options, and got a new disposal installed quickly and professionally. The price was fair, the work was of a high quality, and I would definitely call on John and his company again if needed.
    John S. Sep 20, 2016

    Thanks for the review!

  • Elizabeth S. Dec 22, 2015
    Shower and Bathtub Repair
    Verified Review
    John responded to my initial request on Thumbtack almost immediately, which was really impressive. He was very knowledgeable and took time to explain everything when he came out for the estimate, and the work was completed the following week. He showed me the quality of the replacement parts and did a really excellent job (and cleaned everything when he was finished!). I cannot say enough good things about my experience with John and with Pathmaker Plumbing. I will only use him for any plumbing work I need going forward. Great guy; great service!!
    John S. Mar 10, 2016

    Thank you so much for the very kind review. It means a lot that you appreciate our commitment to quality and good service.

  • Jodi R. Nov 10, 2015
    Water Heater Installation or Replacement
    Verified Review
    Was a great experience. John diagnosed the problem and fixed my hot water heater in no time without replacing it. He is very knowledgeable and helped me to understand what maintenance is required to protect my home from flooding
    John S. Mar 10, 2016

    Jodi, I don't always get to fix something before it gets to the point of needing replacement. But I was happy to help this time.

  • Jenna H. Sep 23, 2015
    Plumbing Drain Repair
    Verified Review
  • THOMAS H. Aug 9, 2015
    Shower and Bathtub Repair
    Verified Review
    Good man!
  • Paula C. Apr 19, 2015
    Plumbing Pipe Repair
    Verified Review
    John was very knowledgable and reasonably priced. I will definitely use his services again
  • Gentry C. Apr 16, 2015
    Plumbing Drain Repair
    Verified Review
    Very knowledgeable and helpful.
  • Toby B. Apr 9, 2015
    Plumbing Pipe Repair
    Verified Review
  • Sherell F. Mar 18, 2015
    Plumbing Drain Repair
    Verified Review
    Mr. Stokes was prompt and professional. I felt as if I was treated fairly and offered a fair price. He gave suggestions about preventive fixes I could have done and gave me a estimate ahead of time. I will use him again for plumbing needs.
    John S. Mar 10, 2016

    Thank you Sherell, for your kind review.

  • Debra T. Feb 13, 2015
    My husband and I have had problems with the plumbing in our home for years. We have hired numerous plumbers to "repair" these various issues. Mr. Stokes has been the only one to come in, identify the cause(s), explain to us what was really going on, and systematically correct our plumbing issues. It has been several weeks since the work was done, and everything is flowing properly for the first time in 15 years! We find Mr. Stokes to be very professional, knowledgeable, and honest. He kept us apprised of what he was doing and why, every step of the way. His integrity and quality is top-notch. His fees were very reaonable. I will not call another plumber as long as Mr. Stoke and Pathmaker Plumbing is in business. Highly-recommended!
    John S. Mar 10, 2016

    Debra, I appreciate the time you took to leave this review and tell others about how I do business. It's always a pleasure to hear that I'm the last plumber a person will ever call.

  • Jeff T. Oct 24, 2014
    Plumbing Drain Repair
    Verified Review
    Very accommodating with scheduling the appointment. Very knowledgeable about plumbing fixtures and solutions.
    John S. Mar 10, 2016

    Thank you Jeff!

  • Kathryn W. Oct 14, 2014
    Water Heater Installation or Replacement
    Verified Review
    John (and Rachel) worked tirelessly to replace our rusted out outdoor water heater with a new tankless unit. John was thorough in his estimate. He made sure we contacted the utility company to properly size our gas meter and coordinated on the installation, popping in the regulators for us. He offered recommendations on the brand and sizing of the new unit. We've been really pleased with the result.
    John S. Mar 10, 2016

    Kathryn, We were happy to do it! I'm glad you and the family are enjoying endless hot water with your new Rinnai unit!

  • Mark T. Jul 23, 2014
    Plumbing Pipe Installation or Replacement
    Verified Review
    John flushed my tankless water heater, replaced a toilet and, more importantly, assessed & repaired the pipes in the crawl space. In short, another company estimated the crawl space job at $6600. John was $385.John seemed more professional,educated ðical.
    John S. Mar 10, 2016

    Mark, Thanks for taking the time to leave me a review.

Q&A

What is your typical process for working with a new customer?
After setting up an appointment time over the phone we call ahead when we are on the way. We give this courtesy call whether we are on time or not so you can maintain control of your day's schedule. Then we spend time getting to know what you'd like to see done followed by basic information that helps you make the best choice for your home. We believe that educating home owners about their plumbing is not only the right thing to do, it also sets us apart.
What education and/or training do you have that relates to your work?
I am a NC State licensed plumber (P1 unlimited license # 31626) I was apprenticed by a licensed, master plumber as well as several very wise and helpful pros I've had the privilege to work with and for over the years. In addition to that I have Rinnai tankless certification and have done factory service work for them.
Do you have a standard pricing system for your service? If so, please share the details here.
Yes. Most of our pricing is done on a flat rate system. That means that after we've seen the problem, we can give you a price to fix it BEFORE work begins. We put that price in writing and provide a digital invoice (with pictures if needed) to your email box so you don't have to keep track of it.
How did you get started doing this type of work?
When I was a much younger man I wanted a job that could support a family so I hired on as an apprentice. Started learning the trade one on one under a third generation licensed, master plumber and drain cleaner.
What types of customers have you worked with?
We have worked with all types of customers, including large industrial plants, grocery chains, restaurants, farms, nursing homes and hospitals. But we specialize in residential plumbing service. We try to avoid working with property management companies.
Describe a recent project you are fond of. How long did it take?
We recently helped a customer who's water service broke under the driveway. Water was flowing out from between the cracks and filling the cul de sac with water. Took us less than a week and we got it done on time and under budget.
What advice would you give a customer looking to hire a provider in your area of work?
Reviews are helpful and can give some idea of how a company treats people, but check licensing on your own. Know if the person standing in your home is a "technician" (employee of a license holder) or an actual license holding plumber. Don't be afraid to ask that question directly to the person in your home. This information is public and can be quickly and easily verified.
What questions should customers think through before talking to professionals about their project?
Am I willing to pay a professional for their time and expertise? Do I understand ALL the implications of plumbing done right (or wrong)? Who can I trust to tell me the truth and not just try and sell me something?