FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We provide free on-site estimates and clear, detailed quotes so customers understand exactly what is included. Pricing depends on the type of service, square footage, condition of the floors, repairs needed, staircase work, and selected materials or finishes.
- What is your typical process for working with a new customer?
We start with a free on-site estimate where I inspect and measure the floors, discuss the customer’s goals, and explain the available options. I then provide a detailed quote. Once approved, we schedule the project and review the work again before starting.
- What education and/or training do you have that relates to your work?
My training has been primarily hands-on, working directly with experienced hardwood flooring professionals and completing a wide range of installation, refinishing, repair, and staircase projects. I continue learning new products, techniques, and finishing systems.