If you hire this pro, you’re covered by a money-back guarantee. Learn more
If you hire this pro, you’re covered by a money-back guarantee. Learn more
About
At Emergency Restoration Team, we understand that property damage is stressful and time-sensitive. That's why we provide fast, reliable, and professional restoration services 24/7. Our experienced team responds quickly to minimize damage, communicates clearly throughout the process, and works directly with insurance companies to help make the restoration process as smooth as possible. We are committed to quality workmanship, honest service, and restoring your home or business with care, efficiency, and attention to detail.
Overview
Hired 2 times
Serves Charlotte, NC
Background checked
2 employees
6 years in business
Business hours
This pro hasn't listed their business hours.
Payment methods
This pro accepts payments via Check and Credit card.
Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Junior L.
Apr 9, 2025
•
From Google
Brent and he's team help us big time. We have a pipe broken in our kitchen and was a mess. Thanks to them the painful process became a great friendship. Thanks Brent James and all your team for the great service and the amazing communication through the entire process.
Emergency Restoration Team LLC's reply
Thank you for your trust.
Patricia Â.
Jun 29, 2026
•
From Google
Jaime Erausquin was very personable but also professional. He was always quick to respond & went above & beyond. I strongly recommend Emergency Restoration Team. I definitely will use them again if needed. Trish Hines
Emergency Restoration Team LLC's reply
Thank you, Ms. Hines, for your wonderful 5-star review and for trusting Emergency Restoration Team with your water damage restoration project. We truly appreciate your kind words about our responsiveness and professionalism.
Our team is committed to providing fast, reliable water damage restoration, water extraction, flood cleanup, and structural drying services for homeowners throughout Charlotte, Matthews, Mint Hill, Pineville, Indian Trail, Waxhaw, Fort Mill, Rock Hill, and the surrounding communities.
Thank you again for your recommendation. If you ever need emergency water damage services in the future, we’re available 24/7 and will be ready to help.
JUNIOR W.
Mar 19, 2025
•
From Google
My house got flooded, a pipe burst in the attic. Emergency Response Team were very quick to mediate the problem. I highly recommend their services, very professional and knowledgeable.
Emergency Restoration Team LLC's reply
Thank you for trusting Emergency Restoration Team. We know how stressful a pipe burst in the attic can be, especially when it leads to flooding.
Our goal is always to respond quickly, control the damage, and guide you through the entire process with clear communication. We’re glad we could help resolve the situation and get things moving in the right direction.
If you ever need support again, we’re here 24/7 for any water damage or restoration needs in Charlotte and surrounding areas.
Trish M.
Feb 18, 2026
•
From Google
Professional. Empathetic. Extremely knowledgeable. Quite informative. Expeditious! Service was excellent! Fast response and repair. Looks as good as new. Highly recommend.
Emergency Restoration Team LLC's reply
Thank you for the 5-star review. We appreciate the opportunity to help with your water damage restoration. At Emergency Restoration Team, we focus on fast response, clear communication, and professional repairs for water damage emergencies in Charlotte NC and surrounding areas. We are glad everything was completed quickly and looks as good as new. Thank you for trusting our team and for the recommendation.
Nick P.
Oct 28, 2024
•
From Google
I have been working closely with these guys for the last year plus. They are awesome to work with, affordable and very professional in their work. Highly advise anyone to hire them if you ever need work done on your home when it comes to water mitigation!
Emergency Restoration Team LLC's reply
Thank you for your continued trust and support over the past year. It truly means a lot to our team at Emergency Restoration Team.
We take pride in delivering fast, professional, and reliable water mitigation and water damage restoration services in Charlotte and surrounding areas, and we’re glad we’ve been able to support your projects.
If you ever need help with water damage, mold issues, or emergency restoration services, we’re here 24/7 to support you.
Credentials
Background Check
Jaime Erausquin
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
We believe in transparent, honest pricing with no hidden fees. We provide detailed estimates before work begins whenever possible. For insurance claims, we work directly with your insurance carrier to simplify the process and help maximize your covered benefits. Emergency services are available 24/7, and we strive to provide cost-effective solutions without compromising quality.
What is your typical process for working with a new customer?
Our process begins with a phone call or online request. We respond quickly, assess the damage, explain our findings, and provide a clear plan of action. If it's an insurance claim, we coordinate directly with your insurance company throughout the process. We perform emergency mitigation to prevent further damage, complete the restoration work, keep you informed every step of the way, and finish with a final walkthrough to ensure you're completely satisfied.
What education and/or training do you have that relates to your work?
Our team is trained in industry-standard restoration procedures and follows the latest best practices for water, fire, mold, and storm damage restoration. We continuously invest in ongoing education, specialized equipment, and professional training to ensure every project is completed safely, efficiently, and to the highest industry standards.
