If you hire this pro, you’re covered by a money-back guarantee. Learn more
If you hire this pro, you’re covered by a money-back guarantee. Learn more
About
At Emergency Restoration Team, we understand that property damage is stressful and time-sensitive. That's why we provide fast, reliable, and professional restoration services 24/7. Our experienced team responds quickly to minimize damage, communicates clearly throughout the process, and works directly with insurance companies to help make the restoration process as smooth as possible. We are committed to quality workmanship, honest service, and restoring your home or business with care, efficiency, and attention to detail.
Overview
Hired 2 times
Serves Charlotte, NC
Background checked
2 employees
6 years in business
Business hours
This pro hasn't listed their business hours.
Payment methods
This pro accepts payments via Check and Credit card.
Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Junior L.
Apr 9, 2025
•
From Google
Brent and he's team help us big time. We have a pipe broken in our kitchen and was a mess. Thanks to them the painful process became a great friendship. Thanks Brent James and all your team for the great service and the amazing communication through the entire process.
Emergency Restoration Team LLC's reply
Thank you for your trust.
Patricia Â.
Jun 29, 2026
•
From Google
Jaime Erausquin was very personable but also professional. He was always quick to respond & went above & beyond. I strongly recommend Emergency Restoration Team. I definitely will use them again if needed. Trish Hines
Emergency Restoration Team LLC's reply
Thank you, Ms. Hines, for your wonderful 5-star review and for trusting Emergency Restoration Team with your water damage restoration project. We truly appreciate your kind words about our responsiveness and professionalism.
Our team is committed to providing fast, reliable water damage restoration, water extraction, flood cleanup, and structural drying services for homeowners throughout Charlotte, Matthews, Mint Hill, Pineville, Indian Trail, Waxhaw, Fort Mill, Rock Hill, and the surrounding communities.
Thank you again for your recommendation. If you ever need emergency water damage services in the future, we’re available 24/7 and will be ready to help.
Trish M.
Feb 18, 2026
•
From Google
Professional. Empathetic. Extremely knowledgeable. Quite informative. Expeditious! Service was excellent! Fast response and repair. Looks as good as new. Highly recommend.
Emergency Restoration Team LLC's reply
Thank you for the 5-star review. We appreciate the opportunity to help with your water damage restoration. At Emergency Restoration Team, we focus on fast response, clear communication, and professional repairs for water damage emergencies in Charlotte NC and surrounding areas. We are glad everything was completed quickly and looks as good as new. Thank you for trusting our team and for the recommendation.
Britney D.
Mar 29, 2026
•
From Google
Jaime and his team were awesome from start to finish! They came in quickly and had our ceiling looking brand new within just a few short weeks. Jaime was very thorough and communicative with us and our insurance company.
Emergency Restoration Team LLC's reply
Britney, thank you for trusting Emergency Restoration Team. We truly appreciate you taking the time to share your experience.
Our goal is always to respond quickly, communicate clearly, and guide homeowners through the entire process, including working directly with insurance to make things as smooth as possible. We are glad we were able to restore your home and help get everything back to normal.
We hope you never have to deal with water damage again, but if you ever need help with ceiling repairs, water mitigation, or restoration services in Charlotte and surrounding areas, we are available 24/7 and ready to support you.
Eli B.
Mar 26, 2026
•
From Google
We had a great experience with ERT! Very knowledgeable, fast and had great pricing. I would highly recommend them to anyone in need!
Emergency Restoration Team LLC's reply
Thank you for taking the time to share your experience with Emergency Restoration Team. We truly appreciate your kind words and your trust in our team.
It means a lot to know you had a great experience with our water damage restoration services, including flood restoration, mold inspection, and water removal. Our goal is always to respond quickly, provide clear guidance, and deliver reliable results for homeowners and businesses throughout Charlotte, NC, Fort Mill, SC, and surrounding areas.
Water damage can escalate fast, and we are grateful we had the opportunity to step in, assess the situation, and help protect your property before it turned into something more serious. Your recommendation means everything to us and helps other homeowners find a trusted local team when they need it most.
If you ever need support again with water damage, mold concerns, or any emergency restoration services, Emergency Restoration Team is here for you 24/7.
Credentials
Background Check
Jaime Erausquin
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
We believe in transparent, honest pricing with no hidden fees. We provide detailed estimates before work begins whenever possible. For insurance claims, we work directly with your insurance carrier to simplify the process and help maximize your covered benefits. Emergency services are available 24/7, and we strive to provide cost-effective solutions without compromising quality.
What is your typical process for working with a new customer?
Our process begins with a phone call or online request. We respond quickly, assess the damage, explain our findings, and provide a clear plan of action. If it's an insurance claim, we coordinate directly with your insurance company throughout the process. We perform emergency mitigation to prevent further damage, complete the restoration work, keep you informed every step of the way, and finish with a final walkthrough to ensure you're completely satisfied.
What education and/or training do you have that relates to your work?
Our team is trained in industry-standard restoration procedures and follows the latest best practices for water, fire, mold, and storm damage restoration. We continuously invest in ongoing education, specialized equipment, and professional training to ensure every project is completed safely, efficiently, and to the highest industry standards.
