If you hire this pro, you’re covered by a money-back guarantee. Learn more
If you hire this pro, you’re covered by a money-back guarantee. Learn more
About
We are experts in Water Damage, Water cleanup and mold removal. We are passionate about quality and customer service. Customers rate us 5 stars on google, we are licensed, certified, Google Guaranteed, IICRC certified, A rated, BBB accredited. Our mission is to help our customers. If you want high quality service and a fast response, call us.
Overview
Hired 7 times
Serves Charlotte, NC
Background checked
15 employees
8 years in business
Business hours
This pro hasn't listed their business hours.
Payment methods
This pro accepts payments via Cash, Check, Credit card, and Zelle.
Customers rated this pro highly for responsiveness, professionalism, and work quality.
Excellent 4.9
39 reviews
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Read reviews that mention:
Aaron S.
Jun 19, 2024
•
Hired on Thumbtack
First the bad which occurred first. Before ya turn away, read the good too. But from the very beginning I was deceived to believe they are an all in one company repair AND restore. I had a different company lined up but when the initial rep (who I think was the owner) told me THEY do it all and handle everything with insurance, I cancelled the other and went with them. They ARE NOT all in one. They billed me for thier clean up/mitigation work then later told me another company would be doing the restore, and another bill.
So that part being said, that was the only bad. The work was great, everyone else I dealt with was very professional, listened to my gripes (not that they could do much about it), and were always very responsive and punctual. As a matter of fact, the initial assessment was at 10-11pm. The guy literally came by my place late that night to start evaluating it for n my e and to set up a plan of action.
So except for that first issue, everything was perfect.
Details: Garage • Crawl space • Leaking pipe • Leaking appliance like dishwasher or washing machine • Clean and deodorize • Assess moisture damage • Restore area • As recommended by professional
Water Damage Cleanup and Restoration
Susan S.
Mar 21, 2019
•
From Google
I recently had a home that required mold remediation and called Rob. This was a time sensitive issues, as we had to extend the closing due to the mold. Rob and his partner came out the same day, assessed the house, assessed the report, and had an estimate to me by days end! I was impressed with their knowledge, experience and professionalism. I hope I don't need to re mediate mold again, but if I did I would call them.
United Water Restoration Charlotte's reply
Thank you Susan for your kind words. We are rapid response, high quality, and customer focused. We strive for customer delight. I hope you never encounter a water,fire or mold emergency again, though if you do, we pay $100 per referral. When your referral calls us at 704-228-8888, ask them to mention your name and code 8. Thank you! Cindy, CEO UWR Charlotte
Gene P.
Jun 3, 2019
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From Google
Had a major flooding on Memorial Day. Called UWR at about 2:15 and they were here within an hour. Evacuated the water and set the fans and dehumidifiers to dry the wood floors. After 5 days of the equipment running, the moisture level of the wood was negligible. We have 2 small pieces of wood that should be replaced. This was wonderful news since almost the entire house had up to 1/2" of standing water. We will highly recommend this company. It helped a great deal that we were home and were able to start removing the water as soon as possible. It would have been very easy to remove wall board and molding for the additional cost, but the readings did not warrant the work. Sometimes it is easy to take advantage of people during a stressful situation, they did not do that. Had a very positive attitude throughout.
United Water Restoration Charlotte's reply
Thanks Gene, Beverly and Bob, the team has shared that you were wonderful customers. This is Cindy, CEO of United Water Restoration Charlotte. Thank you for the very thorough review. We understand that homeowners do not want their homes ripped apart. This creates more stress in an already stressful situation. We strive to dry as fast and thoroughly as possible using the best equipment so that (hopefully) we can dry in place and avoid demo. Your fast action in beginning to address the situation was extremely helpful. If you become aware of anyone who needs our services, and refer a job, we will thank you with a $100 gift card. Thank you again and I know the team had many positive words about you!
Kathleen D.
Apr 11, 2019
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From Google
Rob was fantastic. Nailed the issue we had immediately and offered a reasonable solution. It was clear he wasn't there to sell us on anything unnecessary or beyond our needs.
United Water Restoration Charlotte's reply
Thank you Kathleen, this is Cindy, CEO. We strive for customer delight! If you have any referrals, we pay $100 for each referral, have them mention code 8 and your name. 704-228-8888
Monique M.
Apr 2, 2019
•
From Google
Our unit got completely smoked out due to our neighbors unit catching on fire. I was referred to reach out to Charlotte Water Restoration Kendel and Rob me the same day I made contact with them. Their level over professionalism was amazing each day I met Kendal at the Unit he made sure to make me smile which was much needed for me since i had been dealing this situation for over a month.They were very detailed in the work. The work (phase one)in my unit took about a week. Looking forward to our final cleaning. Thank you guys to much
United Water Restoration Charlotte's reply
Thank you Monique, I am so glad that Kindell made you smile! So glad we could help in such a stressful situation. We pride ourselves on high quality work. Also, we pay $100 for referrals of your friends, family, neighbors. Hopefully they wont have a water, fire or mold situation, but if they do call us. Call 704-228-8888 and mention code 8 and your name. Thank you! Cindy, CEO UWR Charlotte
Credentials
Background Check
Cynthia High
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
We give discounts to Veterans and Military Personnel
What is your typical process for working with a new customer?
We are an emergency water/flood/mold service. We answer our phones within seconds and respond immediately with experts to your home to provide a free assessment.
What education and/or training do you have that relates to your work?
We have certifications in Quality process, something very rare in our industry. We have engineers on staff who are experts in home/building construction with deep experience. We are certified as a Company and as individuals in water, mold and fire/odor removal and remediation by our governing institute, the IICRC.
We are HUB certified, BBB Credited, Angie's List Pro certified, Home Ad visor Pro certified, and Google Guaranteed.
