FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I offer free estimates for remote repair and virus removal. I charge a non-refundable $25 onsite travel/estimate fee when I come to you. Basic general repairs/part replacement range between $79 - $159 and can take 24-48 hours if I need to take the item to my shop Onsite repairs are often completed same day onsite in 1-3 hours. Remote repairs range between $35 - $150 and have a faster turnaround time. Complex issues will be quoted following the estimate and require a 50% payment upfront. Mining Rig Set Up - Servicing - Repairs are by the hour starting at $40 per hour. An estimated time frame will be provided. I work fast and efficiently.
- What is your typical process for working with a new customer?
Typically I like all of my clients to fill out the online quote form so I am able to gather their information and a description of their issue/request in their own words. During business hours you can expect a same-day reply in most cases. Next day if the request came in after 6 pm.
- What education and/or training do you have that relates to your work?
I have over 15 years of experience in the field. I also worked in the Military It department.