FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We price based on volume, material type, and disposal requirements, not guesswork. Most standard household items (furniture, bagged trash, general clutter) are priced by how much space they take in the truck. Heavier materials like concrete, dirt, or roofing shingles are priced differently because of landfill weight costs. Items like refrigerators or TVs may have a small surcharge due to special disposal requirements. We don’t give “too good to be true” prices and then raise them later. Every price is based on what it actually takes to remove and dispose of the items properly and legally. We also don’t charge hidden fees. Once we’ve seen everything and confirmed the scope, your price is clear before any work begins.
- What is your typical process for working with a new customer?
We keep the process simple and professional: Initial contact – We gather details about what needs to be removed, location, and timing. Estimate – For most jobs, we provide a firm price on-site after seeing everything. Approval before work – No surprises. We confirm the price before starting. Removal – We handle all lifting, loading, and cleanup. Responsible disposal – Items are sorted and taken to the appropriate landfill, recycling center, or facility. We treat your property with respect and leave the area clean when we’re done.
- What education and/or training do you have that relates to your work?
Our team operates from a structured internal operations system that covers: Proper job scoping and on-site estimating Safe lifting, handling, and job site practices Legal and responsible disposal procedures Material classification and pricing discipline Every job is run through a consistent process to ensure safety, accuracy, and professionalism. Not guesswork.