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Introduction: My name is Winfred Smith. My accomplishments are as follows: - Prioritized and accomplished multiple tasks concurrently with proven time management skills - Ability to interface effectively with commercial and residential clients - Provided various support for HVAC/R department - Generated reports in Microsoft applications using Excel, Word, PowerPoint, Internet and also PC repair EPA certified The following are my educational attainments: * Rowan Cabarrus Community College, Concord, NC - heating ventilation air conditioning and refrigeration certification 2014 with associate's degree, continuing education (2013-2014) * Phoenix University, Charlotte, NC (2008) - master’s in business administration, continuing education * Cheyney University, Cheyney, PA (2005) - bachelors of science, business administration and marketing course emphasis (research marketing, accounting and basic applied statistics) Below are my professional experiences. I work as an HVAC/R facilitator for Rowan Cabarrus Community College in Concord, NC, from 05/15/2013 to the present. My duties are as follows: - Facilitate laboratory and stock room activity, assist supervisor to distribute tools and equipment - Install/troubleshoot of small refrigerator/freezer mechanical and electrical components, heat pump, electric/oil heat and AC systems - Welding, Brazing, Soldering copper steel configuration for practical applications - Cleaning evaporator and condenser coils, pressure/temperature checks for accurate refrigerant charge - Pipe fitting and cutting - Observe and enforce laboratory policy, procedures and safety regulations I worked as a marketing representative for Management Matrix Company in Concord, NC, from (02/2010-05/2013). My duties were as follows: - Created marketing material for distribution to sales force, B2B sales Charlotte territory - Face-to-face sales to potential new customers also client acquisition and retention - Directed sales force within the demographic vicinity I worked as an ERS fleet club operator for AAA in Wilmington, Delaware, from (01/2005 - 01/2010). My duties were as follows: - Delivered excellent customer service to AAA members - Prioritized service and made sound decisions concerning safety, weather and traffic - Serviced general automotive repairs
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