- What should the customer know about your pricing (e.g., discounts, fees)?
At Odyssey Contracting, we always keep our prices as competitive as possible. That being said, we believe in "Quality over Quantity". We aren't always the lowest bidder but the high quality of our work offsets any difference.
- What is your typical process for working with a new customer?
We will first meet with the customer, at the site of the project, before giving an estimate, establishing products or timelines. We want to make sure that our scope-of-work is correct from the start and often times it isn't possible to get a good idea of what a customer truly wants until you listen to their thoughts and ideas while looking at the project at hand. Once we've won the bid on the project we establish and order of operations and a timeline for the project to be completed. Before the job starts and throughout the construction phase we will document and photograph everything that we do. This is the best way to keep good communication and trust. After we've completed the job, the project manager/associate will conduct a quality-control inspection with the customer to ensure their satisfaction. Once the customer has signed off that they're happy with everything we produce the invoice and collect final payment.
- What education and/or training do you have that relates to your work?
The owner was raised in the construction industry with parents who built homes. He was a trim carpenter for over 5 years, building decks, installing windows/doors/interior-trim/flooring and a variety of other things. He worked in the roofing industry for an additional 4 years before starting his own restoration/remodeling company. Our project manager has been in the construction industry for 35+ years and has a wealth of home construction knowledge. The best education/training doesn't come from a book, it comes from the real-life application of the products.