If you hire this pro, you’re covered by a money-back guarantee. Learn more
If you hire this pro, you’re covered by a money-back guarantee. Learn more
About
We take great pride in the experience, expertise, quality, and customer service that we provide to meet the consumer's needs. It is our mission to provide excellent workmanship and complete customer satisfaction from start to completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job.
Overview
Hired 158 times
Serves Gastonia, NC
Background checked
License verified
27 employees
9 years in business
Business hours
SunClosedMon12:00 am - 11:59 pm
Payment methods
This pro accepts payments via Cash, Check, and Credit card.
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
2025
2024
Credentials
License verified
Plumber – Class I
License state: NC
Background checked
Passed by Zachary Herms on Jun 25, 2021.
Services offered
Pipe issues
Repair urgency
I work on non-urgent repairs
I work on urgent repairs
Flooding status
Yes
Projects and media
Projects and media
Reviews
Customers rated this pro highly for professionalism, work quality, and responsiveness.
Great 4.8
60 reviews
5
92%
4
3%
3
0%
2
0%
1
5%
Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Scott T.
Jun 6, 2025
•
Hired on Thumbtack
Quick response and follow up, and the service technician showed up on time and was very helpful in explaining what was required to fix everything.
Details: Other pipe installation needs • Other plumbing installation or replacement • House
Superior Plumbing and Drains's reply
Hi Scott,
Thank you so much for the great feedback! We're glad to hear that you were pleased with our quick response and follow-up. It's wonderful to know our technician arrived on time and took the time to explain the work clearly—transparency and punctuality are priorities for us.
We appreciate you choosing Superior Plumbing & Drains and hope to assist you again in the future if you ever need us!
Plumbing Pipe Installation or Replacement
Theodore L.
Jan 10, 2025
•
Hired on Thumbtack
The technician Jason, was. Very punctual and professional. Right away, he diagnosed the issue of my drainage system. After signing the concent form, he got straight to work. Took his time to clear all pipes, ran a test, cleared one more time, and ran another test. Thank you Jason!
Details: 1 toilet • Municipal water (most common) • House
Superior Plumbing and Drains's reply
Thank you, Theodore! We’re glad to hear our technician provided punctual and professional service while thoroughly addressing your drainage issue. Your satisfaction is our top priority, and we appreciate your trust in us. If you ever need assistance again, we’re here to help!
Toilet Repair
Robert H.
Mar 26, 2024
•
Hired on Thumbtack
I would highly recommend them for any plumbing jobs. Josh did an install of a fixture and he was polite, came up with ideas and got the job done in a timely fashion. Josh was great to work with. Would hire again in a second!
Details: A few pipes • Hook-up appliance or fixture • House
Plumbing Pipe Installation or Replacement
Amy B.
Jun 7, 2024
•
Hired on Thumbtack
Jackson did s good job on the install of our kitchen sink drain system , which included a disposal, pneumatic disposal switch, and a hot water dispenser. Had to work at getting the drains all hooked together with limited room. He stayed with it to get our sink up and “running”. Thank you Jackson
Details: No, repair is not urgent • No, the building is not currently flooded • Drain issues • Sink • House
Plumbing Pipe Repair
Tracy C.
May 17, 2023
•
Hired on Thumbtack
I highly recommend Superior Plumbing… they sent Casey out to assess a issue at my home & my 2nd property. Not only was he on time but he provided great quality service, answered my questions and completed the repair in a high quality fashion.
Details: No, repair is not urgent • Only one drain has issues • Other issue • House
Plumbing Drain Repair
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
We offer a 10% service call discount to all public service personnel (active duty military, veterans, law enforcement, firefighters, EMT/paramedics), as well as seniors.
We offer a 5% discount on installations to the same groups as above.
What is your typical process for working with a new customer?
We love working with new customers, because it's a chance to differentiate ourselves from the rest of the industry. We make contact with the customer and determine their specific needs, and send the most experienced technician available for their specific call.
We don't typically give prices over the phone, because every job is unique. Your water heater may not be directly replaceable due to required code upgrades from the state, or parts to repair an older style fixture may not be available anymore. There are many variables affecting the prices we give, so it's in both our and the customers best interest to have an expert evaluate the situation in-person to provide an accurate quote.
We gather some basic information, such as a full name, reachable phone number(s), email address, and the physical address of the job itself.
We establish an appointment window of 2-3 hours, and always perform a 30 minute "call ahead" prior to sending a technician out. If the estimation is approved and the work is completed, we follow-up to make sure all of the client's needs were met. Our goal is quality workmanship and happy customers!
What education and/or training do you have that relates to your work?
Zach possesses his NC P-1 Plumbing License (34854), which enables him to do any plumbing work within the state of NC. He also has his SC PB2 Mechanical Contractor's License (M116004), enabling him to do all residential and most commercial plumbing within the state of SC.
Austin possesses his NC P-1 Plumbing License and Grade Level II Wastewater Contractor License in NC, enabling him to install and repair all residential and some commercial wastewater systems.
Both Austin and Zach are currently working to receive their limited electrical licenses and general contracting licenses.
