FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Quality That Delivers Lasting Value We may not be the lowest-priced option—and that's by design. We believe investing in premium-quality flooring and expert craftsmanship provides better value over the long run. That's why we offer high-quality products backed by manufacturer warranties, helping ensure your new floors look beautiful and perform for years to come. No matter your budget, we're here to help. With more than 3,000 flooring samples and flexible financing options, we'll help you find the perfect flooring solution without compromising on quality.
- What is your typical process for working with a new customer?
North America's #1-Rated In-Home Flooring Experience Choosing new flooring has never been easier. Our experienced Design Associates bring the showroom directly to your home with a mobile selection of more than 3,000 flooring samples. See how different styles, colors, and textures look in your own space—under your lighting and alongside your décor. This personalized experience helps you make a confident decision you'll love for years to come. From selection to installation, our flooring experts are here to guide you every step of the way. We'll help you find the perfect flooring to match your lifestyle, design preferences, and budget. Beautiful floors. Expert guidance. Confidence in every step. That's our commitment to your long-term satisfaction.
- What education and/or training do you have that relates to your work?
As part of a nationally recognized franchise system, our team receives ongoing training from both our franchise network and the industry's leading flooring manufacturers. This continuous education ensures we stay current on the latest flooring products, installation techniques, design trends, and technology so we can provide our customers with the best possible solutions. We also believe that exceptional products deserve exceptional craftsmanship. That's why we only work with professional installers who have a minimum of five years of experience in the specific type of flooring they're installing. Their expertise helps ensure every project is completed with precision, quality, and attention to detail—the first time.