FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our rates are competitive and based on thorough market research, reflecting the labor-intensive nature of cleaning. We believe in fairly compensating our cleaners to ensure top-quality service. We use a flat rate pricing structure to ensure full transparency for both our clients and cleaners. This way, both you and our team know exactly what to expect, no matter the duration of the cleaning session. There are no hidden fees or surprises!
- What is your typical process for working with a new customer?
Getting started is simple! You can schedule your home cleaning by clicking the "Book Now" button on our website or by calling us directly. When you call, we will ask a few quick questions about your home—things like its size and any specific cleaning needs. That information will enable us give you an exact quote for the service. After you book, you'll receive a confirmation email with all the details about your appointment. Please take a moment to review it and make sure everything looks good. If you need to reschedule, no problem! You can either give us a call or reschedule online through your portal. Just remember to reschedule at least 24 hours before your appointment to avoid a rescheduling fee.
- What education and/or training do you have that relates to your work?
At Cleaning Ninjas, we prioritize hiring skilled, professional cleaners. Each member of our team undergoes a thorough screening process, including background checks and verification of prior residential cleaning experience. Additionally, all our cleaners are covered by general liability insurance, giving you peace of mind. We take pride in overseeing the quality of our services and are always focused on continuous improvement to ensure we meet and exceed our customers' expectations. That’s why we offer a 24-hour, 100% satisfaction guarantee—if we missed anything, simply contact us within 24 hours, and we’ll send a cleaner back within two days at no extra cost.