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Move out cleaning
Pets in home
Window cleaning (interior),
Out of all the business and person Ive hired here for house cleaning this is the only people trust worthy to get the job done. They did exactly what advertised and asked of them. No issues paying prior or after service render. Definitely will hire again in the future.Feb 14, 2020Verified
This is a great cleaning service. I simply do not have time to clean like I want to and the professionals here were timely , efficiency and thorough . My house feels like a hotel now . Highly recommend!Dec 10, 2019Verified
I have to make this clear first - the cottage we have just moved into was FILTHY. The owner hasn’t lived here for six years, and it shows both inside and out. We definitely needed professional help to clean the place up! Keisha was very prompt when I first contacted her, and we scheduled a clean for two days later. I appreciate that they could be there so soon. I provided a list of items that needed extra attention beyond just a regular deep clean, and the team took care of all everything I listed, including sitting on the floor for 30 minutes or so to clean every single slot in the air return vent that was covered in dirt and grime. They also cleaned the interior and exterior of the brick fireplace, which was full of grime and cobwebs. They also deep cleaned the oven , interior cabinets, the nasty windows and baseboards. We were very pleased overall with the professionalism, courtesy and hard work the team provided. When I asked them to go back over the bathroom floor and a laundry cabinet, they cheerfully complied. The only thing I would suggest to the team is to make sure you have the time to cover all the details; it seemed like toward the end you might have been a little pressed for time, missing details like vacuuming the area rug, cleaning the fireplace hearth (you did a good job on the mantle and the fireplace itself), making the beds (although I didn’t specifically ask for that, thinking it was part of a regular clean, but that’s on me for not being clear that I wanted the beds made), and nearly overlooking the kitchen sink before I mentioned it. BUT, especially considering the condition of the house before you began vs. after you finished, we were very pleased with your work, and will absolutely hire you again the next time we need a clean! Bottom line? They are young business, with a hardworking, courteous and professional team that will continue to learn and improve as they gain more experience. I recommend hiring them!Nov 24, 2019VerifiedHopkinz Cleaning Crew's reply
Thanks you so much for the feedback! It was great meeting you and your husband and we hope to see you again in the future ❤🙂
I think they have potential, but they do not understand that a move in/out cleaning includes inside the empty cabinets. I specifically asked to have them clean the mouse droppings up, but from the pictures you tell that did not happen. She also didn't bring a vacuum, not very professional especially for a move out/in cleaning. They were respectful and I thought they were nice, but now I find myself doing the work I paid for.Aug 21, 2019VerifiedHopkinz Cleaning Crew's reply
We strive to make sure all of our customers are fully satisfied so we do apologize for this misunderstanding. We go by specifically what is needed for move ins and move outs and preferably perfer a list to avoid issues like this. We wasnt shown mouse poop and was told carpets didnt need vacuuming. We did review over everything and upon leaving was told everything was great. Due to the misunderstanding we did offer to come back for a small travel fee that was respectfully declined so sorry we couldnt work anything else out additionally but again thanks for the feedback and giving us the time!!
I was highly impressed with the quality of work for the value that was provided. They did a good job with the overall cleaning including dusting, mopping, and cleaning the windows. The only thing that I think they could have done differently is vacuuming between the sofa cushions. When I came home I saw the vacuum stripes in the sofa which was cool. I ran my hand in the sofa and realized that there were still crumbs and I pulled a pencil out. The bathrooms and bedrooms were cleaned with the beds made. Overall they were professional, prompt, and I was satisfied with the quality and value of work. I would certainly hire them again without a second thought.Sep 2, 2019VerifiedHopkinz Cleaning Crew's reply
Great meeting you and Thank you for the feedback we definitely look forward to cleaning for you again!!! #HopkinzCleaningCrew
Lakeisha Nichelle Smith
- What should the customer know about your pricing (e.g., discounts, fees)?pricing is firm but willing to negotiate prices when necessary
- What is your typical process for working with a new customer?I give 10 percent off and I do expect a list of your expectations until use to the home.
- How did you get started doing this type of work?I started out working for a cleaning company in 2010. I absolutely loved cleaning and realized how much it helped others and decided to start my own company.