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This pro indicated that they reviewed CDC safety guidelines for COVID-19 and pledged to do the following:
Maintain 6 feet of distance from customers
Wear masks during the job
Wear gloves during the job
Disinfect surfaces touched during the job
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Responded right away! Will write a review once cleaning completed tomorrow!May 30, 2020Verified
Merciful Maids was recommended to me for an emergency cleaning and they done an awesome job. They came out and met all my needs.Jun 28, 2020
Merciful Maids did a wonderful job cleaning my parents home. It was spotless. I would definitely recommend their services.Apr 30, 2020Merciful Maids's reply
Thank you L'Sonya for expressing your positive feedback regarding our service . We pride ourselves on delivering quality cleaning and 100% customer satisfaction! Thanks again for choosing Merciful Maids and we look forward to helping your parents again soon!
They responded quickly to my inquiry about their services.May 30, 2020Verified
Quick and timely responses. So easy to schedule a service. Showed up on time and made sure I was satisfied at the end of my service. Thank you so much!May 1, 2020Merciful Maids's reply
Evonda, thank you so much for sharing your positive experience with Merciful Maids. We value your time and aim to make the process as simple as possible for you. We look forward to seeing you back soon!!
- What should the customer know about your pricing (e.g., discounts, fees)?We never compete on price! We offer simple flat-rate pricing for home cleaning services based on the size of your home given the number of bedrooms and bathrooms. We also offer occasional specials and discounts.
- What is your typical process for working with a new customer?We have a pretty convenient process. Once a new client has booked online or over the phone, I give a friendly call to confirm the details of the clean, then find out if the customer has any additional needs or preferences. Once the details are confirmed, the customer will receive an email outlining the cleaning. All customers receive a reminder email or text of their cleaning the night before and we give a follow-up call after the cleaning is complete to check for satisfaction and quality of service. For new customers or those who haven't used any professional cleaning service within the past 45 days, we recommend a deep cleaning for the first clean. It is a full detailed cleaning to get your home to the level of clean you desire. This allows for our cleaners to maintain a high standard of clean for your home through ongoing service - whether, weekly, biweekly or monthly.
- What education and/or training do you have that relates to your work?Merciful Maid has a vast amount of experience servicing residential and office clients. I thoroughly interviewed and hand selected a team of friendly, experienced and professional cleaners. Many of our cleaners have worked in the hotel and hospitality industry where they not only have a craft in cleaning, but also exceptional customer service qualities! My team has a combination of over 10 years of experience and they absolutely LOVE cleaning and bringing joy and satisfaction to others in the form of a clean and healthy home and business!