If you hire this pro, you’re covered by a money-back guarantee. Learn more
If you hire this pro, you’re covered by a money-back guarantee. Learn more
About
i(was)Cracked is the Triad's premier MOBILE iPhone and iPad repair service. We are the only local shop certified by iCracked, the nation’s largest and most respected on demand iPhone and iPad repair network.
We've been repairing iPhones and Ipads for 15+ years. We've fixed literally thousands of iphones and ipads for both induviduals and corporate customers.
IPhones are fixed in about 20 minutes while you watch and same day service for iPads.
100% customer satisfaction guarantee and life of your iPhone or iPad warranty on all repairs
We surprise all of our customers with our prompt, courteous sercice. EVERY customer leaves as a happy camper : )
Overview
Hired 24 times
8 similar jobs done near you
Background checked
1 employee
16 years in business
Business hours
Sun8:00 am - 6:00 pmMon8:00 am - 6:00 pm
Payment methods
This pro accepts payments via Cash, Credit card, PayPal, Square cash app, and Zelle.
Top Pro status
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
Button issues (e.g., volume controls, power or home button)
Work location
My customers travel to me
I travel to my customers
Projects and media
Projects and media
Reviews
Customers rated this pro highly for professionalism, work quality, and responsiveness.
Great 4.8
19 reviews
5
90%
4
5%
3
0%
2
5%
1
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Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Gretchen S.
Jul 11, 2026
•
Hired on Thumbtack
Quick response time and seems like an honest technician. In my case, my device was too damaged for the cost of fixing it to be worth it, so he offered some good advice on replacement instead. I really appreciate that honesty, and I'll save this tech's info for the next time I need device repair because he seems trustworthy.
Details: Apple iPad • Audio / visual issues (e.g., speaker, camera, unresponsive screen) • At the pro’s location
Phone or Tablet Repair
Fran M.
Jun 17, 2026
•
Hired on Thumbtack
I was completely satisfied with the service I received from Cracked of the Triad. Frank was here within two to three hours of my making contact. He was very polite and pleasant to work with. Not my iPhone fixed within minutes. I am handicap so it's important for me to have my iPhone. It was marvelous to have it taken care of in such a prompt way. Thank you. fran
Details: Apple iPhone • Device battery / charging issue • My home, venue, etc.
Phone or Tablet Repair
Sandra S.
4 weeks ago
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Hired on Thumbtack
Very fast response and I saw him the next day. He tried his best to fix the issue but the iPad could not be repaired. I appreciate his honesty and he definitely knows the Apple products well. I would definitely request him again
Details: Apple iPad • Device battery / charging issue • My home, venue, etc. • At the pro’s location
Phone or Tablet Repair
Matthew C.
Jun 28, 2020
•
Hired on Thumbtack
He did a fantastic job on my phone and was very prompt in fixing the problem I was having! Would definitely recommend and use again if I had to.
Details: iPhone 8 plus • Broken or cracked screen • At the pro’s location • My home, venue, etc.
i(was)Cracked of the Triad's reply
Thank you for the kind review. VERY much appreciated
Phone or Tablet Repair
David g.
Aug 9, 2021
•
Hired on Thumbtack
ICracked was prompt in responding to my repair request and worked with my schedule on delivery of the tablet to him, his turnaround time was fast and he delivered my repaired device at my convenience. David
Details: iPad • Broken or cracked screen • At the pro’s location
Phone or Tablet Repair
Credentials
Background Check
Frank Harmuth
FAQs
What is your typical process for working with a new customer?
My customers need to provide me with the make model and color of their Apple device and describe what's wrong with the device.
I'm usually able to provide a quote on the spot otherwise we'll meet at a convenient location for me to diagnose the problem and give you a quote for repair. There's no charge for this service if you come to me.
Once we agree on a price I can usually fix your iPhone I have a spot in less than 30 minutes depending upon what's wrong or I'll take your iPad back to my shop and return it in four hours.
What education and/or training do you have that relates to your work?
I have an engineering degree and have been certified Icracked, the nations largest and most respected mobile repair service.
What types of customers have you worked with?
I work with anybody that owns Apple iPhones or iPads. I work with individuals, employees and have dozens of corporate customers in the Triad
