Heavens Best Services

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Introduction: Heaven's Best Service Group has been servicing Lincoln County NC and Catawba Co NC for the past 5 years. We are a husband and wife owner team that live and have facilities in both counties. Our business is based on Customer Satisfaction. We care about all of our customers and focus on building a business relationship versus a one-time service. By paying attention to customer's needs and concerns rather than just making a sale you get a better job of cleaning and we get a long term customer. Everyone wins! By paying attention to every small detail we catch little things that often get missed. Another win - win. This is so rare that customers love it and we get more referrals. Our business has grown on "word of mouth" referrals and our customer's reviews. Every day we focus on this quality and pride of workmanship and instill it in all our employees. We service both residential and commercial business. At Heaven's Best we take care of your home cleaning needs. We have a broad service offering: Carpet and Upholstery cleaning, Hardwood floor cleaning and polishing, Tile and Grout cleaning and sealing, Marble polishing, Oriental and Area rug cleaning, Air duct and Dryer vent cleaning. Because we take pride in our work we have won a number of awards over the past years. President's award, and Customer Satisfaction awards from our franchisor, Angie's List award (5 years) from our customers, and an A rating from the Better Business Bureau. We are a green based company and would be happy to discuss our "Safe for Children and Pets" products. Because we are a small business, Both Donna and Frank answer the phone when you call. They both roll up their sleeve and go on appoints every day. They focus on training their employees both on and off the job to insure they do it right the first time. Our biggest satisfaction is when we exceed our customers expectations.

Overview

Hired 2 times

Background checked

4 employees

38 years in business

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Reviews

5.0

3 reviews

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Patrick R.

Nov 22, 2011

Buy far the best carpet cleaning i have ever done business with. Their prices are unbeatable as well as their top notch customer service.They are also number one on my list because all of the chemicals that they use are safe and non toxic so i feel coumpeterable with my kids being in the house only an hour after they left

Jennifer A.

May 8, 2015

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Hired on Thumbtack

Great service and fantastic results. Highly recommend for carpets, hardwoods and tile. Eco-friendly products a big plus as well.

Steam Cleaning

Jerry P.

Jun 10, 2016

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Hired on Thumbtack

Courteous and efficient technicians. Would use this company again.

Carpet Cleaning

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Frank Coletto

FAQs

What is your typical process for working with a new customer?
Discuss process in detail, then give free quote.
What education and/or training do you have that relates to your work?
We have been trained and certified by Heaven's Best Corporate in Rexburg Idaho. Have certification on Carpet Cleaning, Duct and Dryer Vent cleaning and sanitizing. Hardwood Polishing, Tile and Grout Cleaning and Sealing, Marble Polishing, Upholstery cleaning.
What advice would you give a customer looking to hire a provider in your area of work?
Our Guarantee You Have Our Word On It! If for any reason you are not completely happy with our service, call us and we will do whatever we can to satisfy you. We want to work with you to ensure your satisfaction. 30 Day No Spot Return Guarantee Not every stain can be removed, but if we are able to remove a spot, we guarantee it will not return. Our cleaning process is designed to give you the longest lasting results possible. If a spot does resurface, it will usually do so within a few days of the cleaning BUT we will give you a full 30 Day Guarantee. If any of the same spots reoccur during the first 30 days after the cleaning, call us and we will return to clean them again for FREE. 3 Month Guarantee Against Permanent Stains Customers who purchase our Stain Guard carpet Protection receive a 3 month guarantee against permanent stains. This means that if you spill something on your carpet and cannot remove it with our spot remover, give us a call and we will remove the spot for you. If we are unable to remove the spot, we will refund your money for the stain guard protectant we applied. Bleaches, dyes, pet urine, vomit, and other chemical agents which remove or alter the color of the carpet's dye as well as normal re-soiling due to excessive traffic are not included in this guarantee.Always ask when cleaning your carpets how much water do they use. Water+Dirt=MUD and mold in the padding. Always ask for a low moisture system that is not harmful to pets or children. Should dry in one hour! Why have someone inject 30 gallons of water on your carpets? Low Moisture systems use 2 gallons of solution that cleans better.

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