FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in fair, transparent pricing. Every project is different, so we provide free estimates based on the scope of work, materials, and timeline. There are no hidden fees, and we clearly explain all costs upfront. We also offer competitive pricing and may provide discounts for larger projects or repeat customers.
- What is your typical process for working with a new customer?
We start with a consultation to understand the customer’s needs, style preferences, and budget. After evaluating the space, we provide a detailed estimate and recommendations. Once approved, we schedule the project at a convenient time and complete the work efficiently while keeping the customer informed throughout the process. We finish with a final walkthrough to ensure complete satisfaction.
- What education and/or training do you have that relates to your work?
Our experience comes from over 15 years of hands-on flooring work, including hardwood installation, refinishing, and repairs. We stay up to date with industry best practices, tools, and materials to ensure high-quality, long-lasting results.