What should the customer know about your pricing (e.g., discounts, fees)?
We like the details first - we want to provide the best possible pricing for YOUR event.
What is your typical process for working with a new customer?
Quick and simple! First we need the details to check our availability (date, time, event type). Once we have that information we can provide pricing and package specifics. If both parties agree that we are a good fit then a completed contract and a security deposit secure your date. We'll then work on customizing your photo template and ironing out any last minute logistics 2-3 weeks prior to your event.
What education and/or training do you have that relates to your work?
Heather & Josh both have Bachelor of Arts degrees - Heather in Communication from NC State and Josh in Photography from Western Michigan. Both have extensive backgrounds in sales, marketing and customer service. When they are not out helping their customers celebrate with the photo booth Heather is a Project Manager for a large PC company and Josh works in Inventory Control & Fleet Management for a large automotive dealership.
How did you get started doing this type of work?
Having enjoyed the photo booth they had at their own wedding so much, our friends, Amanda and Nate, started Picture That Photo in 2011. We worked several events for them, manning and operating the photo booth, and eventually took over ownership in August 2014.
What types of customers have you worked with?
Wedding receptions, birthday parties, school/church functions & corporate events
What advice would you give a customer looking to hire a provider in your area of work?
Pricing is not an indicator of quality or a lack thereof. Reviews are the best testament to service and quality. On that same note, leaving reviews for your vendors helps them get more business. Make sure you take the time to do so!
What questions should customers think through before talking to professionals about their project?
Ensure you have a set date and time in mind and be sure to provide as many details and specifics as possible in your request for a quote to ensure we provide the best possible pricing for your event.