FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our service call/diagnostic fee covers a full professional evaluation of your appliance and is applied toward the repair cost when you proceed with the recommended fix. Repair pricing is flat‑rate based on the job, not hourly, so customers always know what to expect. We do not charge hidden fees, weekend surcharges, or mileage fees within our service area. Discounts may be available for repeat customers, multi‑appliance visits, military personnel or seniors—just ask during booking.
- What is your typical process for working with a new customer?
When a new customer reaches out, I start by gathering the appliance details, symptoms, and model information. We schedule a convenient appointment window and send confirmation with details At the appointment, I performs a full diagnostic to identify the root cause of the issue. Once the problem is confirmed, I provide a clear repair estimate and explain the parts, labor, and timeline involved. If you approve the repair, we proceed immediately when parts are on hand, or I order the necessary components and return as soon as they arrive. After the repair is completed, I test the appliance thoroughly, review the work with you, and provide care or maintenance tips to help prevent future issues. Every repair is backed by a 90-day warranty on parts and labor, and we remain available for follow‑up questions or additional support.