FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Service call is free if you choose to proceed with the repair. If the appliance is diagnosed but you decide not to continue with the repair, there will be a $79 diagnostic fee.
- What is your typical process for working with a new customer?
Once you schedule an appointment, we arrive at the scheduled time, diagnose the issue, explain the problem and repair options, and in many cases complete the repair during the same visit. After the repair is completed and everything is tested, payment is collected.
- What education and/or training do you have that relates to your work?
I have completed EPA Universal Certification training and graduated from three separate appliance repair training academies. My training includes diagnosing and repairing washers, dryers, refrigerators, ovens, dishwashers, and other major household appliances.