FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We charge $85 for coming out and will be free with the repair. We have flat rate, not hourly, you don't pay for our slow work (if we do so :)). No unnecessary upselling.
- What is your typical process for working with a new customer?
1. Make the appointment (online at SantaAir.Com (easiest) or Text, Phone, Email...) 2. Call or Text before we go. 3. Perform the diagnosis 4. Describe the problem and options to the customer 5. Get the approval from the customer 6. Get the job done 7. Collect the payment 8. Warranty I carry most of the common parts on the truck so most of the time, the job can be done in just one visit. I offer a 1-year warranty for all the jobs that have the replacement part
- What education and/or training do you have that relates to your work?
I have a background in mechanical-electrical engineering. Besides, I also have 6 years of experience in the HVAC business as well as other HVAC training and license. I can make it done right and quick and do my best to make you happy