All American Heating, Air, & More

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Introduction

We provide 24x7 HVAC and large appliance repair in North Carolina. All of our HVAC technicians are Environmental Protection Agency HVAC Journeymen certified. We are licensed and bonded in North Carolina. We off a 30 day warranty.

Overview

Hired 21 times

4 employees

10 years in business

Business hours

Sun12:00 am - 11:59 pmMon12:00 am - 11:59 pm

Payment methods

This pro accepts payments via Cash, Check, Credit card, PayPal, and Square cash app.

Reviews

Customers rated this pro highly for responsiveness, professionalism, and work quality.

Good 4.4

11 reviews

5

82%

4

0%

3

0%

2

9%

1

9%

Lyn F.

Jul 2, 2021

My air conditioner was blowing hot air. I contacted All American and they were available to restore service same day.

Eder C.

Jul 17, 2021

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Hired on Thumbtack

Details: Repair • Only warm air is blowing from the vents • Outside • Outside • House

Central Air Conditioning Repair or Maintenance

Kathy M.

Jul 27, 2021

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Hired on Thumbtack

Excellent service very nice and professional

Details: Washer / dryer • Samsung • Residential

Appliance Repair or Maintenance

Rosita W.

Jul 27, 2021

·

Hired on Thumbtack

Knew the product and what to do. Very proficient.

Details: Washer / dryer • Bosch • Residential

Appliance Repair or Maintenance

James S.

Aug 3, 2021

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Hired on Thumbtack

First, the company can be more transparent about their business dealings. Secondly, they can hire a better caliber of service technicians. I received a call from their "technician" stating that he would be coming to my house from 9-11 on 7/19/21. He showed up to my house and did not seem to know very much about my stove model. The "technician" did his "diagnosis" then he told me that it would be $125. He next wrote an invoice indicating that I declined to have the part replaced. When I challenged him, he stated that he would order the part and return in 2-5 days to replace the part in my appliance. I paid that guy over $300 in advance by credit card, and I did not hear anything further from the "technician", so I texted him on 7/31/21 and asked when I could expect my repairs to be completed, The "technician" did not reply to my text on that date. He texted me at approximately 2 am on 8/1/21 to tell me that he would come to make the repairs on 8/2/21. When I explained to the "technician" that I could not be available on such short notice, he continuously gave me an excuse about the message board controlling appointments and seemed unwilling to accomodate my schedule.

Details: Oven / stove • Samsung • Residential

All American Heating, Air, & More's reply

The $125 service fee was quoted before scheduling the job and again when we arrived onsite. The customer sent a text message on Saturday, 7/31. We responded to the message on Sunday, 8/1, to notify the customer that the part arrived on 7/30. We offered to schedule service on 8/2. Since the customer was not available on 8/2, we requested that the customer provide their availability. As of 8/3 when this review and our response was posted, the customer has not provided alternative times for service. We respond to all questions/inquiries within 24 hours. Have a great day from the All-American Heating, Air, & More Management Team 888-973-0242

Appliance Repair or Maintenance

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
We work with suppliers that offer discounts so that we can pass the lower price to you.
What is your typical process for working with a new customer?
Ideally, we want to work with a customer before there is a problem. Our goal is to provide preventative maintenance so that you don't need emergency services. A recommended example of preventative maintenance includes cleaning the coils of your HVAC system at least annually. An HVAC system with dirty coils works harder than it is engineered to work. Over worked systems have a higher than normal component failure which will cost you money.
What education and/or training do you have that relates to your work?
Our technicians are licensed in NC as an Environmental Protection Agency (EPA) HVAC Journeyman. Technicians complete 40 hours of training a year. As smart home systems become more popular, ongoing training is a necessity.