FAQs
- What types of customers have you worked with?
The most common jobs (computer-wise) are virus removal, system upgrades, and building systems according to the budget and needs of a each client. It's very important to find the right tech to perform these tasks in the best way to benefit the client. Viruses must be handled in a way that saves data, not deleting data. It's very easy to delete data, but where is the benefit to the client if a tech receives a computer full of music, pictures, and programs, all things the client loves and owns, in exchange for the same computer that's as empty as it was when you first bought it? Granted, sometimes erasing data is the only way to save the computer, but that's only the last resort... So you need a tech who cares enough to REALLY do the job to benefit the client. System upgrading and system building both needs communication between the client and the tech. Both parties must have an understanding of each other BEFORE the job begins. The tech must understand client's wants, needs, expectations, budget, tolerance, taste, etc. The client must understand the motives and balance that the tech is trying to reach so s/he can better guide the tech to build the desired computer at the end. So you will need a tech who is humble, considerate, tactful, and experienced enough to listen to the client and able to accomplish the goal while keeping the client in the loop. The only way a client will benefit from the above tasks is if the right tech is hired for the job. I love what I do and I love to make my clients proud of my work. I never want anyone to regret coming to me. That's why virus removal, system upgrading and system building are my most common types of jobs.
- Describe a recent project you are fond of. How long did it take?
One job I'm particularly proud of is for a client who left a testimonial for me. His name is Jack. He had a computer with a virus on it that stopped him from going online and kept popping up all over the screen. He need his data because of his line of work and he was tired of getting everything erased. Also, he wanted me to look at his 225GB external hard drive because his computer wasn't recognizing it anymore, although he hears it connect to the computer. Lastly, he wanted me to upgrade his hard drive from 60GB to 250GB Hard drive that he provided. he brought it all on a Friday and I did everything by Monday. First I erased the virus and found the source of it. However it infected one of his security programs. When he called I told him where the source was located and I asked if he wanted me to delete the program or fight it. He said delete it. So after defeating the virus and rootkit, I looked at his external hard drive. I notice the drive wasn't dead. It was the enclosure. So I removed the hard drive from the enclosure. Next I looked at the 250GB hard drive he wanted me the use to upgrade his system from 60GB to 250GB. After examination I discovered the drive was dead. so I called him to let him know. He realized he brought the wrong drive! How can we do the upgrade? I used the 225GB hard drive that was in the broken enclosure! First I backed up all of the data that was on the formerly external hard drive. Next I copied everything from his original 60GB hard drive - including Windows - onto the 225GB hard drive. Last, I took the saved data and placed it on the 60GB hard drive. After testing his computer, I installed a few free programs to best suit his needs and for internet security according to his usage at no additional cost. That's part of my services. Finally I called him to pick it up. I informed him of everything and suggested he get a hard drive dock instead of using external hard drives because it best suit his needs and he now has access to the data on the 60GB hard drive.There was no extra charge. Now Jack calls me for other needs and he brought me some good eggs and sausages straight from the pork farm. Jack, if you're reading this, THANKS!! They were delicious!!
- What advice would you give a customer looking to hire a provider in your area of work?
The best advice I can offer everyone is to ask many questions. A tech should take the time to explain himself/herself in everyday terms. S/He should not rush you or make you feel like you can never understand what's going on. Also, each answer must not be condescending or make you feel like you're being lied to. Finally, be clear about the return policy or warranty. The remedy to your problem(s) and the recourse in case the problem resurfaces in the future should be crystal clear before an appointment is set. Be sure to get the policy in writing or a receipt. Sims Technical Support offer receipts with your warranty printed on it. Jacknology.com fulfills every criteria mentioned above. Feel free to contact us anytime.