What should the customer know about your pricing (e.g., discounts, fees)?
It is hard to price jobs of this nature because you never know what you will run into when you open the refrigerator, range or microwave. Sometimes the stench is so bad, you can't breathe. It is hard to estimate how long it will take.
One never knows how long it will take to do windows because the older ones get stuck. We work as quickly as possible, but don't rush so that we don't miss the details that we specialize in.
I pulled a grill off the refrigerator that was so dirty, it took over half an hour to clean it. I had a pile of dirt, dust and grime over a foot long and 3 inches deep. It was so bad, I took a picture of it. I have started to take pictures on my jobs so that customers see why it takes to long to complete a task.
What education and/or training do you have that relates to your work?
I attended a Bed Bug class and lead education class so I can be aware of problems if there are any. I always try to keep up with what's going on in my business.
I also search on-line if I feel there is a special way of cleaning things that I am not familiar with. Hopefully, this way, I will never use a product that is not good on certain finishes. This is very important so that no surface is damaged by a product that should not be used on it.
People appreciate this fact about me.
How did you get started doing this type of work?
I retired 2 years ago and found it unbearable not to see people every single day. I always kept a clean home and knew I would be happy doing the work and making peoples homes feel better knowing that it would also be a healthier environment for them.
I use everyday cleaning products, but I also carry Green Cleaning products when requested. I always ask if anyone is allergic to any products to make sure that I don't use something that would cause them or their pets any discomfort. The last thing I would want to do is create problems for anyone or their pets.
What types of customers have you worked with?
I pull out the range and refrigerator to clean over, under and around them as well as clean the cupboards beside them so that everything is sparkling clean. I pull registers and clean them and vacuum the duct work directly under registers. Glass and plastic on lights are cleaned. Ceilings and corners are swept of cob webs. Furniture is cleaned over, under and around. A thorough job is done throughout the home.
Describe a recent project you are fond of. How long did it take?
I just cleaned a 200 year old home in a nearby town. It had not been detail cleaned in a very long time. The Lady of the house was in a very difficult time in her life and just couldn't manage to get everything done.
We spent 8 hours in a post and beam kitchen with a large commercial stove and soap stone sink. Cob webs were everywhere. My worker looked at me and said where do we begin? There is so much to be done. We got started and it was sparkling when we were finished enough to move on to a really tough bathroom where the toilet was not working. It was difficult to say the least to clean the toilet without being able to flush it.
Once the bathroom and a little storage room off the bathroom was done, we went on to the dining room with cob webs attacking us in every direction. Unfortunately, we were only allowed so much time and we were not able to complete the dining room as we would have liked.
I spoke to the owner later in the evening and she was so excited about our work. She stated her kitchen and bath had never been so clean and that she would hire me again when she saved up some money. She is very happy to refer me!
What advice would you give a customer looking to hire a provider in your area of work?
This job takes time and is done in a professional manner.
What questions should customers think through before talking to professionals about their project?
I wish people understood that detailing is not just going in and giving a quick vacuum and dust to the property. When pulling out the range and refrigerator, there is usually quite a mess under there that takes time to clean it properly. Most people never do this or clean over the cupboards where all the grease and grime collect. It is not just a wipe and you are done. It's a wipe, scrub and repeat of it many times over. Water is changed after the top of each cupboard is completed.
It takes time to take light fixtures apart and get them back together. Blinds are done slat by slat and take 20 to 45 minutes each to get them thoroughly cleaned. The list goes on and on.