FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
“Our pricing is fair, transparent, and based on the specifics of each job—whether it’s moving, junk removal, or furniture delivery. We provide upfront quotes with no hidden fees, so customers know exactly what to expect. We also offer discounts for seniors, veterans, and repeat customers. Because we’re family-owned and operated, we understand the importance of value and always aim to provide high-quality service at a reasonable price
- What is your typical process for working with a new customer?
“When working with a new customer, we start by listening carefully to understand their specific needs—whether it’s moving, junk removal, or furniture delivery. We ask the right questions to get a clear picture of the job, including timelines, special items, or access concerns. Then we walk them through the process, explain our services, and provide a clear, honest quote with no surprises. As a family-owned and operated company, we pride ourselves on treating every customer like family—staying in close communication, showing up on time, and handling their belongings with care and respect every step of the way.
- What education and/or training do you have that relates to your work?
“Our team has hands-on experience from years of doing this work day in and day out. We’ve been trained in safe lifting techniques, proper packing, loading, and disposal methods to ensure every job is done efficiently and with care. Being a family-owned business, we’ve learned from the ground up—working closely together and constantly improving our skills to give our customers the best experience possible