What should the customer know about your pricing (e.g., discounts, fees)?
I'd like to explain how a retainer works, as this is an area where may people get confused. Retainers are not the same as flat payments. Retainers are an amount given to an attorney in advance from which earned payments are drawn against. For instance, if you give a 1500 dollar retainer and your attorney is billing at 150 dollars an hour. That would mean your attorney could bill for 10 hours work before requiring another retainer.
What types of customers have you worked with?
Most of the work that I do is in the courtroom. I rarely report directly to my office. Generally it's court first, office second. As such, most of my work involves litigation. Be it Civil, Criminal or Family law - I'm happiest in the courtroom.
What advice would you give a customer looking to hire a provider in your area of work?
Come in with an idea of what your goals are. I don't have a crystal ball or magic wand, but if you come in with a realistic goal I can do my best to make sure that goal is reached.
What questions should customers think through before talking to professionals about their project?
Specifically when it comes to the field of debt collection. If a collection agency or collection attorneys are harassing you, not only are there options, but those options may be free. Specifically, the Fair Debt Collection Practices Act provides for attorney's fees. This means that the client doesn't have to pay me, but rather I can sue the debt collector, not only for my client but for my payment. Yet every day I see people going into court without attorneys.