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AVOID THIS CONTRACTOR AT ALL COSTS. UPDATE (RESPONSE TO GLOBAL HOUSING'S REPLY): It's a shame I have to come back and refute the LIES posted by this contractor in their response to my review...but here we are. FACT: James quoted the job as taking 20-25 work days numerous times. I have multiple text messages stating as much. We are now at calendar day 127 (work day 89), and the bathroom is not finished - nor are the other jobs James was hired to complete. FACT: The bathroom is partially functional and certainly not complete. James conveniently posted photos with towels covering the bits he doesn't want you to see. The photos also don't show the pocket door that doesn't stay open, the radiator that shows their work isn't level, the poor job done on the tiling (not level), grout (uneven), silicone (already coming off). The list goes on and on and on and on. FACT: Throughout the "process", we didn't only have days in a row where no work was done, at points full weeks would go by where nothing would be done. I had to follow-up constantly to ensure there was any progress. FACT: James and his business partner received in excess of 15 contact attempts which were not responded to before the voicemail left by my wife and referenced below. While I am sympathetic to his family emergency, my patience had understandably expired after more than four months had been spent on a project that should have taken six weeks at most (and eight weeks if I'm being generous). FACT: James was contracted to do an extension of our steam heating. As part of this work, his subcontractor cut into asbestos pipe insulation without taking the necessary precautions or telling us he had done so. We were only made aware four days later by another contractor who is going to clean up the mess Global Housing has made of our house. The asbestos insulation was then left in a trash bag in my garage, which I also wasn't aware of. FACT: The total contract value was $39,877. I have made every payment as soon as it has been requested, if not earlier. There is $4,393.80 unpaid on the contract, and the heating addition - valued at approximately $1,200 by James - hasn't started. As my wife pointed out many times, I shouldn't have been so trusting and paid James so much up front. If I hadn't, perhaps he would have treated us fairly and not put our remodel at the bottom of his list, constantly. I will have to absorb the following expenses to complete the UNFINISHED work at my house. 1. General Contractor to complete all outstanding work - $5,000 (this is a written quote) 2. Remediation of asbestos issue caused by Global Housing and it's affiliates - $3,200 3. New carpet for basement area impacted by asbestos - $800 4. Replace toys and other contents in basement impacted by asbestos - $2,000 5. Complete heating project that was in my contract and not performed by James - $3,800 6. Repair lawn damaged unnecessarily by contractor laying down supplies on it - $500 7. Buy new fireplace door because James didn't measure the opening correctly for the door he purchased on our behalf - $833.75 8. Miscellaneous other fixtures and fittings that we paid additional money for despite us paying Global Housing an "all inclusive" price for the bathroom - $2,000+ Maybe the other 46 reviewers have had a fantastic experience with James and his team. Lucky them. I would've loved to be writing a positive review about a great experience. You will ultimately make your own decision, but if you choose to go with Global Housing I hope you aren't also the odd one out like we have been and don't end up having to litigate. ORIGINAL REVIEW James is excellent at sales, but don't be fooled, he can't meet the promises he makes. As I write this, we are 87 business days (126 calendar days) into a bathroom remodel (and a few other little jobs) he told me would take "20-25 work days". The quality of the work done is poor to mediocre. Tiles aren't straight, grout is inconsistent, silicone is already coming up, doors don't work properly, closet doesn't open properly. Contractor will respond that we made changes through the process. This is correct. We probably changed three or four things throughout the job, and I would be happy to allow for an extra 10-15 work days (which is exceedingly generous of me) to account for those items. That doesn't explain the order 50+ work days, though. The contractor knows the job is not complete, but has now stopped answering phone calls and responding to text messages and emails. Legal action is commencing. Save yourself the stress and hire somebody else... anybody else.Sep 18, 2018Verified
We hired James and Global Housing Contractors to remodel a bathroom. The process for us to select the right contractor took months, and during this process James was by far the most responsive, visiting us multiple times, submitting proposals, 3D models, reviewing and accommodating our ever changing circumstances and needs. Our project scope has actually increased quite significantly (for example, we added a second bathroom to fix, lots of additional small items that we didn't consider at first) and James and his team was flexible and professional all along the way. James personally supervised the work multiple times a week and we couldn't be happier with the end results. During the whole process James was responsible and we could work out every single detail (e.g. tiles, paint colors, solve some unforeseen problems, etc.) together. We will definitely work with Global Housing Contractors in the future.Oct 3, 2018VerifiedGlobal Housing Contractors's reply
Thank you very much for your kind words, it was a pleasure working for you both.
Very responsive from the beginning. James told us what could and couldn't be done in regards to our bathroom remodel in an old Victorian house. Other people who came in for estimates didn't have nearly as much knowledge and didn't offer up alternate ideas/suggestions for layout. James took alot of measurements and proposed a very workable solution we hadn't thought of and sent us 3D sketches of how it would look. He answered all our questions and was forthright about the pitfalls. We were so impressed with him, I recommended him next day to a neighbor looking to rennovate. Will certainly hire James when we decide to proceed but I wanted to post this now and add to all his other 5 star ratings. I see now why he is rated so high!May 20, 2018Verified
James came over to take a look at our bathroom Sunday morning. He was on time and even wore booties over his shoes! He understood exactly what we are looking for in a master bathroom and added great insights. We are looking forward to working with James!Dec 17, 2019VerifiedGlobal Housing Contractors's reply
Thank you ma’am, greatly appreciated. Looking forward making your master bathroom your new favorite place. Thank you again.
I highly recommend Global Housing Contractors. James Tapia provided excellent suggestions and resources in a timely manner to completely renovate our master bathroom. Working around our schedules, James and his crew were consistently efficient, thorough, and considerate. Work was done with care, there was constant communication and with minimal disruption. We are very pleased with the results and we are planning our next project with them.Dec 12, 2018VerifiedGlobal Housing Contractors's reply
Thank you very much Ma’am, it was our pleasure. Looking forward our next project together. Again, thank you.
License Type: Home Improvement Contractor (NJ)
- What should the customer know about your pricing (e.g., discounts, fees)?Our pricing is based on complexity of the project, man hours or labor and material if they are included. Most of the time, in order for clients to save money or have flexibility, we advise them, if they prefer, to buy their own materials. That way they can shop around, bargain and use a credit card if they choose to.
- What is your typical process for working with a new customer?First and foremost I listen....I do not talk about me and how wonderful I am and how me me me me.... Is the client's point of view that it matters and is their show. I'm there to listen and help our clients make their ideas a reality and always stay on budget.
- What education and/or training do you have that relates to your work?I personally have a degree in Mechanical Drawing/Architectural Drafting. Which it has help me in the home building process. I have also worked as a Financial Advisor for a Major Financial Company. The experience of doing complete rehabbing of homes have given me the expertise of design and color coordination.