FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Team Cleaning Rate: $100 per hour for a team of 2 cleaners. First Cleaning Discount: 10% off your first cleaning. Recurring Services: Flat-rate pricing available for weekly, bi-weekly, or monthly cleanings—ask for a personalized quote. Carpet Cleaning: Price depends on the size of the area to be cleaned. Organizational Cleaning: Price varies based on the condition and complexity of the area.
- What is your typical process for working with a new customer?
**************************************************************************** We gather basic information about the home, services needed, and preferred schedule. Consultation / Estimate: We provide an in-home or virtual estimate. We discuss the size of the home, condition, and any special requests (deep cleaning, organizational tasks, carpet cleaning, etc.). Scheduling: Once the customer approves the estimate, we schedule the cleaning at a convenient date and time. Service Delivery: Our insured, professional team arrives on time with all necessary supplies and equipment. We perform the cleaning according to the agreed-upon services and standards. Review & Feedback: After the cleaning, we check in with the customer to ensure satisfaction. Any adjustments or follow-ups are handled promptly. Recurring Services (Optional): If the customer chooses recurring cleaning, we set up a regular schedule and provide any applicable discounts or flat-rate pricing.
- What education and/or training do you have that relates to your work?
Professional Experience: Years of hands-on experience in residential cleaning, including deep cleaning, carpet cleaning, and organizational services. Specialized Training: Trained in proper cleaning techniques for various surfaces (wood, marble, tile, countertops) and safe handling of cleaning equipment. Safety & Compliance: Knowledge of safety protocols, proper chemical handling, and insured services to protect both clients and staff. Customer Service: Skilled in communication, scheduling, and providing a professional, reliable cleaning experience.