9. Home Geeks USA, Inc.
- 4 years in business
- 53 hires on Thumbtack
- Serves Jersey City, NJ
"Where should I start? Well we have officially now our own CONTRACTOR HORROR STORY
thanks to Home Geeks USA. What a long journey through hell! What a long long journey through hell!
Short version: wrong measurement of all the new windows, inside trims and paints damaged, cheaper siding installed, cheaper insulation and awful deck railing.
Full version: We hired HGUSA to change all the windows around the house, install new insulation and new siding and rebuild our deck. Big job and paying cash!
On the first day I arrived with coffee and all bunch of donuts for the crew ... It was just before we found out that none of the new custom made windows had been measured properly. None of them, up to 7 inches wrong... Because of that mistake, all the trims around the windows got damaged, so were the drywalls and the paint. They said they would fix it, so why complain? Sure! But what a mess! What a burden to have to deal with all that trouble while it could have been done right in the first place. My dining room was a complete disaster the evening before Thanksgiving. We signed the contract in August, can you believe that?
We also found out the insulation we paid for was not installed. Supposedly it was available only in bulk. So instead of discussing the issue with us, they decided all by themselves to put a less performamt one on. And oddly enough also much cheaper! I cannot go over that one as it was the main purpose of all this work, more than only the aesthetic aspect of it.
While almost all the siding was put on, we discovered they were installing the cheap version of the Alside siding (Conquest) instead of the high-end one (Charter Oak) we paid for. Same brand, same color but a much much cheaper version. A mistake they said. Another one. And surprisingly again in our disfavor. They offered $500 as a compensation to keep the cheap siding. Yeah! Sure! What a joke when you know the actual difference of price and quality between these 2 versions! We insisted on having the Alside Charter Oak siding we paid for being installed. It delayed everything for more than 2 weeks. Which meant having a giangantic dumpster full of trash in our driveway and an awful looking garden for weeks. Forget about the deck. Another disaster!
After all these troubles, they fixed all what we addressed (except the insulation) and it looks eventually fine. But what a long long journey through hell, having to watch absolutely everything that was done around the house (and thanks God we did!), having to bother family, neighbors and attorney for advice trying not to be screwed up more than what we already were.
If you are looking for nightmares, fights with your spouse because of the super high level of stress and lots of tears, go for Home Geeks USA. If you aren't full time home with enough energy to discuss every single detail that it isn't taken care of properly, forget about this comapny! If you are not ready for your own contractor horror story or already had enough, honestly, for your own sanity, walk away! I cannot believe a single positive review about this company published on the Internet is true.
Oh and by the way, only subcontractors, no in house as they pretend. One the first lies of a long long list!
And while we didn't even do the final walk through they harassed my husband at work to get the final payment. What a shame! Run away from this awful company"